Assistant Store Manager
Posting Details
Job Details
Description
The Assistant Store Manager supports the Store Manager in the achievement of driving sales, credit, miscellaneous revenue, expense management, and planned cost recovery goals. The Assistant Store Manager ensures that corporate programs and policies are executed in a way that maximizes store cost recovery, through superior customer service with both Associate and asset productivity. The Assistant Store Manager ensures that the store's presentation standards are maintained at the highest possible level. The Assistant Store Manager is also a role model within the unit for abiding by and holding others accountable to the overall business practices.
- Leads by example with the highest level of integrity
- Leads the store to ensure achievement of business goals in revenue, expense reduction, cost recovery, customer satisfaction, inventory shrinkage and Associate morale
- Manages Human Resources (HR) transactional processes in staffing and training; assists in action plans to improve overall individual and store performance
- Selects, coaches, and develops strong and effective management and Supervisor/Lead Associates; develops a diverse, high performance team; sets and manages high standards, which includes taking decisive action with underperformers; and focuses on positioning high performers for growth opportunities within the store
- Supervise a team of associates who provide consultative selling and service for customers, including training, coaching and performance evaluations, utilizing the American Freight Professional Selling Process and Observation Tools.
- Managers all Performance Plans for Improvement (PPI)
- Acts as the Sales Manager on Duty (MOD) when needed
- Manages the customer experience within the store
- Maximizes Furniture Protection Plans (FPP), Financing (AFF), and other Miscellaneous Income opportunities within the store
- Monitors, coaches and reacts to all missed profit/revenue opportunities for the store
- Takes ownership for full implementation of corporate programs and initiatives on merchandising, cost management, productivity, and Associate morale
- Ensures consistency of merchandising execution and operational processes within the store
- Understands and communicates to Territory leaders and Store Operations staff, ideas or activities that would lead to cost recovery improvements
- Ensures that the store operates in full compliance with applicable laws, regulations and Company Code of Conduct and ethics policies
- Provides a safe working environment for both Associates and Customers
- Performs other duties as assigned
As required by multiple state pay transparency laws, American Freight provides a reasonable range of compensation for each job posting. Actual compensation is influenced by an array of factors including, but not limited to, achieving sales goals, skill set, level of experience, and cultural fit. The range of starting pay for this role is $45,000 to $62,000 per year.
Qualifications
Skills
Behaviors
Motivations
Education
Experience
Licenses & Certifications
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Freqently Asked Questions
In Mason, OH, an Assistant Store Manager plays a pivotal role by motivating staff and optimizing store operations to meet sales goals. This involves hands-on leadership during shifts and strategic planning that aligns with local market demand, ultimately boosting both revenue and customer satisfaction.
Strong communication, decisiveness, and the ability to foster team morale stand out as key traits. An effective Store Assistant Manager must also skillfully balance operational oversight with coaching, ensuring associates consistently deliver excellent customer experiences.
Top-performing retail assistant managers demonstrate expertise in inventory control, customer engagement, and employee development. Mastery of sales strategies and conflict resolution also contributes significantly to their success within competitive retail environments.
Yes, American Freight adapts its Assistant Store Manager responsibilities to reflect Mason’s retail climate, emphasizing community engagement, local consumer preferences, and regional sales cycles to maximize store performance and customer loyalty.
American Freight invests in specialized coaching programs that focus on consultative selling and leadership development, positioning Assistant Store Managers to excel in both operational efficiency and team growth within the furniture retail sector.
The starting salary typically ranges from $45,000 to $62,000 annually. Compensation varies based on sales achievements, experience level, and how well the candidate aligns with company culture and performance expectations.
Mason’s retail sector shows moderate demand for Assistant Store Managers, with competition influenced by the area's growing population and retail expansion. Candidates with strong leadership and retail expertise tend to stand out in this market.
Salaries for Assistant Store Manager roles in Mason are adjusted to reflect the local cost of living, which is generally lower than Cincinnati. This balance helps maintain competitive compensation while considering regional economic factors.
Managing fluctuating customer traffic, coordinating staff schedules, and addressing inventory discrepancies are common hurdles. The role demands quick problem-solving skills to maintain seamless store operations and high customer satisfaction.
Applicants can anticipate overseeing sales performance, coaching associates, enforcing store policies, and ensuring compliance with safety standards. The position also involves maximizing revenue through strategic merchandising and customer service excellence.
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