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Alterations Customer Service Representative
David's Bridal
Location : Rochester, NY, 14614
Job Type : Part Time
Salary : $15-19/hr
Date Posted : 1 December 2025
- NOW HIRING
- Location
- NY - Rochester
- Area
- Store Hourly Careers
- Category
- Retail - Alterations
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*Additional terms and conditions apply.
The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The (CSR) is responsible for providing an A+ customer experience to David’s Bridal customers S/he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups.
Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.
BEST. JOB. EVER!
- Minimal weekday hours required (join for weekends only!)
- Generous Team Member discount
- $400bonus for every referral hired with NO LIMIT
- Competitive hourly pay rates & team bonus
- Get Paid Early!
*Additional terms and conditions apply.
At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit.Joina company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!
We make dreams happen—apply today!
The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The (CSR) is responsible for providing an A+ customer experience to David’s Bridal customers S/he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups.
Essential Job Functions:
- Use all systems to manage the customer flow to deliver five-star customer experience.
- Promote all alterations services and personalization options.
- Maintain high dress code standards as required by the Dress Code policy.
- Greet and escort all alterations customers to and from alterations for appointments.
- Press, steam, and spot clean all merchandise.
- Build long-term relationships to meet and exceed customer satisfaction and loyalty.
- Maintains a clean and well-organized alterations room.
- Performs duties and tasks as assigned by store management.
Physical Demands:
Education & Credentials:
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment.
- Prior sewing experience is helpful.
- Prior experience with computerized POS (Point of Sale) system
Now that we’ve popped the question, please say “I do”.
Part Time Benefits Include:
- Rewarding Environment and Competitive Pay
- Team Bonus
- Dayforce Wallet – Get Paid Early!
- Generous Team Member Discount After First Pay Period
- Vision Care
- Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
- 401K Program
- Discount for Identity Theft Protection
- Discounts for Home and Auto Insurance
- Discounts for Mobile
- Legal Benefits (MetLife Hyatt Legal Plans)
- Pet Insurance
Love wins when love is for Everyone!
David’s Bridal encourages applications from all qualified candidates. David’s Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at humanresources@dbi.com or 610.943.6200 if you need accommodation at any stage of the application process or want more information on our accommodation policies .
Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary.
The starting rate of pay offered will vary based on factors including but not limited to, position offered, location, training, and/or experience, and internal equity. This base pay range of $15-19/hr is specific to the state this role is posted in and may not be applicable to other locations. At David’s Bridal, it is not typical for an individual to be hired at the high end of the range in their role, and compensation decisions are dependent upon the details and circumstances of each position and candidate.
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Freqently Asked Questions
Managing busy periods in Rochester's David's Bridal store involves using specialized systems to schedule appointments and streamline garment pickups. This ensures a smooth customer journey even during high demand, reflecting the role's focus on delivering five-star service in retail alterations.
Success in this role hinges on strong communication, multitasking abilities, and basic garment handling skills like pressing or steaming. Prior retail experience paired with familiarity with POS systems enhances performance, making the representative a key link between customers and alteration services.
David's Bridal values internal growth; representatives who excel in customer relations and operational tasks often explore roles in store management or specialized alteration services. This path supports career development within the retail alterations sector.
The Alterations CSR is vital in upholding David's Bridal’s top-tier customer service reputation by personally assisting clients, managing appointments, and ensuring garments are alteration-ready. This role directly supports the company’s mission to empower customers and celebrate diversity.
Aside from competitive hourly wages between $15-$19 in Rochester, reps enjoy perks like generous discounts, team bonuses, early pay access via Dayforce Wallet, and comprehensive supplemental insurances, creating a supportive work environment.
Rochester’s retail sector, including David's Bridal, offers steady demand for skilled alterations CSRs. While competition exists, candidates with retail or sewing experience and customer service acumen have an edge in securing positions.
Though no formal certifications are mandatory, experience with computerized POS systems and basic sewing knowledge enhance candidacy. Local employers like David’s Bridal appreciate candidates familiar with retail operations and garment care.
Daily tasks include greeting clients, managing appointment schedules, assisting with garment pressing and cleaning, answering customer inquiries, and maintaining an orderly alterations room. This blend of customer interaction and operational duties ensures smooth service delivery.
Hourly rates range from $15 to $19, depending on experience and role specifics. This competitive pay is complemented by bonuses and benefits, aligning with Rochester's retail market standards for customer service positions.
David’s Bridal actively fosters a welcoming culture that values diverse backgrounds. Alterations CSRs benefit from inclusive policies, ensuring all employees feel respected and empowered, which enhances team cohesion and customer engagement.
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