Customer Service Associate

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Description

Kforce has a client that is seeking a Customer Service Associate in New York, NY. Overview: Are you passionate about delivering exceptional customer experiences? Do you thrive in a polished, professional environment where attention to detail and teamwork are key? Join our dynamic Customer Service team in the heart of Midtown Manhattan and become part of a legacy of excellence. As a Customer Service Associate, you will be the welcoming face for watch owners seeking after-sales service. In this role, you will work closely with expert watchmakers and service professionals to ensure every customer interaction is seamless, informative, and memorable. Duties:

  • Customer Service Associate will greet and assist customers with professionalism and warmth
  • Guide clients through the repair and service process with clarity and care
  • Handle luxury timepieces with precision and respect
  • Manage service documentation, data entry, and administrative tasks
  • Collaborate with internal teams to ensure timely and high-quality service delivery
  • As a Customer Service Associate, you will maintain awareness of service policies across modern, classic, vintage, and restoration categories
  • Support back-office operations and contribute to team goals

Perks & Benefits:This is more than a job-it's a chance to be part of a brand that values excellence, heritage, and customer satisfaction. If you're ready to elevate your career in luxury service, we'd love to hear from you.

Requirements
  • High School diploma required; College preferred
  • Minimum 1 year of related experience
  • Strong communication and interpersonal skills
  • A keen eye for detail and a polished, professional demeanor
  • Comfort with Microsoft Office and ERP systems
  • A team-first attitude and willingness to learn
  • Ability to multitask and manage time effectively
  • Comprehensive health and wellness benefits
  • Generous paid time off and holiday schedule
  • Retirement savings plan with company match
  • Opportunities for professional development and training
  • Discretionary annual bonus
  • A supportive, inclusive, and high-performing team culture

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.

This job is not eligible for bonuses, incentives or commissions.