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Clinical Support Assistant
WellSpan Ephrata Community Hospital
Location : Lancaster, PA, 17602
Job Type : Full Time
Date Posted : 1 December 2025
Clinical Support Assistant - Centralized Services City Gate Surgical Center - Days
Schedule
40 hours/week
Monday - Friday
Shift start times vary between 7:00a - 8:00a
General Summary
Works as a member of the patient care delivery team, and as designated per established policies and procedures, assumes primary responsibilities for technical, multi-skilled direct and indirect patient care activities. Necessitates significant contact with all clinical and clerical staff, physicians and Advanced Practice Providers, patients and families warranting a high degree of interpersonal and customer service skills that promote a caring and healing environment.
Duties and ResponsibilitiesEssential Functions:
- Clinical Duties: - Obtains and documents reason for visit, patient vital signs, including temperature, blood pressure, pulse, respirations, pulse oximetry, height and weight. - Prepares patient for visit and/or procedure by assuring the patient is undressed and appropriately gowned. - Assists providers with examinations; can serve as a chaperone for exams of a personal nature. - Performs Point-of-Care (POC) testing which may include blood glucose, hemoccult and specific gravity testing. Performs quality control and maintains related records. - Collects specimens as directed using appropriate or specified equipment for collecting and handling specimens such as fingerstick blood glucose, urine dipstick and culture, urine pregnancy test, and hemoccult testing. - Performs EKG's and communicates results to providers. - Performs data entry of POC lab results into the patient's chart. - Assists with safely transporting patients via wheelchair when necessary. - Ensures all patient care areas are adequately stocked with unexpired supplies. Notifies supervisor when reorder points are reached. - Adheres to the Health Insurance Portability and Accountability Act (HIPAA) of 1996. - Possess the knowledge to keep patients safe in all areas of the patient care setting. - Maintains a visible presence in the clinical area in between tasks. - Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility.
- Clerical Duties: - Assist with clinical care team in basket messages EXCEPT abnormal results, prescription renewals and clinical advice - Schedule appointments - Schedule urgent studies and referrals - Completion of patient forms - Monitor and assist with processing forms, faxes, paperwork of the clinical care team - Answer team line, emergency line, doctor line and back door line from MCC (if applicable)
Common Expectations:
- Demonstrates knowledge of the principles of growth and development over the lifespan of the assigned patient population.
- Demonstrates a commitment to patient, visitor, and staff by complying with all applicable safety regulations.
- Maintains cleanliness of work areas as required.
QualificationsMinimum Education:
High School Diploma or GED RequiredWork Experience:
Less than 1 year Relevant experience. RequiredLicenses:
- Basic Life Support Upon Hire Preferred and
- Certified Nurse Aide Upon Hire Preferred
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Team Member Benefits
Did you knowwe’ve already invested to keep medical insurance premiums stable and will continue to invest to ensure they remain unchanged in 2026?
Ready to learn more about our comprehensive benefits? Visit WellSpan Benefits .
- Sign on incentives for new employees
- Medical, dental and vision insurance
- Life and accidental death insurance
- PTO bridging
- Short term disability
- Contact us to learn more
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Freqently Asked Questions
A Clinical Support professional at WellSpan Ephrata Community Hospital balances hands-on patient care, such as taking vital signs and assisting with procedures, with administrative tasks like scheduling and data entry. Their day is dynamic, requiring adaptability and strong interpersonal skills to support both patients and clinical teams effectively.
Candidates with a high school diploma or GED coupled with relevant clinical experience are preferred. Certifications like Basic Life Support (BLS) or Certified Nurse Aide (CNA) enhance prospects, especially in Lancaster's healthcare market where regulatory compliance and patient safety are prioritized.
Lancaster’s healthcare sector offers pathways from Clinical Support roles into specialized clinical assistant or coordinator positions. Gaining certifications and hands-on experience can pave the way for advancement, especially within comprehensive hospital systems like WellSpan.
WellSpan emphasizes a high standard of interpersonal skills and teamwork alongside technical duties. Their Clinical Support Assistants are expected to uphold a healing environment while managing diverse responsibilities from specimen collection to administrative support, reflecting WellSpan’s patient-centered care philosophy.
Lancaster sees steady demand for Clinical Support roles, with WellSpan being a major employer attracting many applicants. The competition is moderate, favoring those who combine clinical skills with effective communication and adaptability in a fast-paced hospital environment.
Yes, WellSpan provides comprehensive benefits such as stable medical insurance premiums, paid time off, and sign-on incentives. These offerings align with Lancaster’s healthcare employment trends, supporting employee well-being and job satisfaction.
In Lancaster, Clinical Support Assistants typically earn between $30,000 and $38,000 annually. WellSpan Ephrata Community Hospital's compensation is competitive within this range, often complemented by benefits and opportunities for skill development.
WellSpan integrates Clinical Support Assistants deeply within multidisciplinary teams, enabling efficient patient flow and thorough clinical preparation. Their role is pivotal for quality control, specimen handling, and fostering communication between patients and providers.
WellSpan places stronger emphasis on multi-skilled support and patient interaction, requiring assistants to perform both technical procedures and clerical tasks. This blend, combined with a focus on teamwork and HIPAA compliance, distinguishes their Clinical Support roles locally.
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