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Alterations Customer Service Representative
David's Bridal
Location : Tulsa, OK, 74103
Job Type : Part Time
Salary : Competitive
Date Posted : 1 December 2025
- NOW HIRING
- Location
- OK - Tulsa
- Area
- Store Hourly Careers
- Category
- Retail - Alterations
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*Additional terms and conditions apply.
The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The (CSR) is responsible for providing an A+ customer experience to David’s Bridal customers S/he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups.
Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.
BEST. JOB. EVER!
- Minimal weekday hours required (join for weekends only!)
- Generous Team Member discount
- $400bonus for every referral hired with NO LIMIT
- Competitive hourly pay rates & team bonus
- Get Paid Early!
*Additional terms and conditions apply.
At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit.Joina company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!
We make dreams happen—apply today!
The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The (CSR) is responsible for providing an A+ customer experience to David’s Bridal customers S/he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups.
Essential Job Functions:
- Use all systems to manage the customer flow to deliver five-star customer experience.
- Promote all alterations services and personalization options.
- Maintain high dress code standards as required by the Dress Code policy.
- Greet and escort all alterations customers to and from alterations for appointments.
- Press, steam, and spot clean all merchandise.
- Build long-term relationships to meet and exceed customer satisfaction and loyalty.
- Maintains a clean and well-organized alterations room.
- Performs duties and tasks as assigned by store management.
Physical Demands:
Education & Credentials:
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment.
- Prior sewing experience is helpful.
- Prior experience with computerized POS (Point of Sale) system
Now that we’ve popped the question, please say “I do”.
Part Time Benefits Include:
- Rewarding Environment and Competitive Pay
- Team Bonus
- Dayforce Wallet – Get Paid Early!
- Generous Team Member Discount After First Pay Period
- Vision Care
- Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
- 401K Program
- Discount for Identity Theft Protection
- Discounts for Home and Auto Insurance
- Discounts for Mobile
- Legal Benefits (MetLife Hyatt Legal Plans)
- Pet Insurance
Love wins when love is for Everyone!
David’s Bridal encourages applications from all qualified candidates. David’s Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at humanresources@dbi.com or 610.943.6200 if you need accommodation at any stage of the application process or want more information on our accommodation policies .
Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary.
The starting rate of pay offered will vary based on factors including but not limited to, position offered, location, training, and/or experience, and internal equity. This base pay range is specific to the state this role is posted in and may not be applicable to other locations. At David’s Bridal, it is not typical for an individual to be hired at the high end of the range in their role, and compensation decisions are dependent upon the details and circumstances of each position and candidate.
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Freqently Asked Questions
An Alterations Customer Service Representative at David's Bridal elevates customer satisfaction by managing appointments, assisting with garment care such as pressing and steaming, and ensuring timely pickups. Their role blends hands-on service with personalized communication to maintain a seamless alterations process that supports bridal customers' special moments.
Ideal candidates demonstrate excellent interpersonal skills, familiarity with retail POS systems, and some sewing or garment knowledge. Prior experience in apparel retail enhances efficiency in managing customer interactions and garment handling, which are essential for delivering tailored service in a bridal alterations environment.
Yes, starting as an Alterations Customer Service Representative can lead to supervisory or managerial roles within retail or alterations specialization. Gaining expertise in customer relations and operations at David's Bridal can open doors to broader responsibilities in retail management or specialty services.
Tulsa's growing retail market and vibrant community events contribute to steady demand for skilled alterations representatives. The city's appreciation for local businesses supports roles that require personalized customer service, making this position a vital part of David’s Bridal’s regional success.
Hourly wages for this role in Tulsa typically range between $12 to $16, reflecting local retail standards and experience levels. David’s Bridal supplements pay with bonuses and early payment options, enhancing the overall compensation package for part-time employees.
Yes, the position offers flexible scheduling with a focus on weekend hours, catering to bridal appointments and peak customer traffic. This structure benefits individuals seeking part-time work without heavy weekday commitments.
David's Bridal fosters an inclusive workplace by valuing diverse backgrounds and perspectives among its alterations staff. Employees are encouraged to contribute unique ideas and create welcoming experiences, reflecting the company's commitment to equity and representation throughout customer interactions.
Besides competitive pay, employees enjoy perks like a generous team discount, referral bonuses, early wage access, and supplemental insurance options. These benefits contribute to a rewarding work environment tailored to support part-time retail staff.
This role uniquely combines customer service with garment care responsibilities, such as pressing and spot cleaning bridal wear. Representatives also handle appointment scheduling and personalized service, which requires specialized attention beyond typical retail sales tasks.
The close collaboration ensures customers receive meticulous garment care and attentive service, fostering trust and repeat business. This synergy enhances the overall bridal shopping journey, making David’s Bridal a go-to destination for dress alterations and personalized bridal needs in Tulsa.
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