Jobloria
Streetsboro Customer Service Agent Oh
DSV
Location : Cleveland, OK, 74020
Job Type : Full Time
Date Posted : 1 December 2025
- Customer Service Agent
- Streetsboro
DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com
Location: Streetsboro, OH
Division: Contract Logistics
Job Posting Title: Customer Service Agent
Time Type: Full Time
POSITION SUMMARY
The CSR is responsible for building rapport and trust with Clients by delivering exceptional service to them consistently. Client Service Representatives are responsible for accurate and timely data entry of shipping and receiving information for single and/or multiple Customers. CSRs are also responsible for accurate and timely order processing to support the efficient operation of the site.
As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Customer Service
- Process and input all customer orders.
- Running and printing shipments from WMS.
- Run stock reports to check for product availability.
- Generate all related paperwork and necessary information required for customer work orders
- Checking all orders for special requests
- Expediting any order as necessary, trace orders as required and notify customer of any activity concerning their merchandise.
- Follow up with other departments to ensure the service standards are being met.
- Assure proper invoicing of accounts by verifying customers as required.
- Handles returned merchandise in an efficient manner and assure proper credit is given to the customer.
Customer Interfacing Activities
- Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction.
- Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
Documentation
- Ensure the accuracy of all receiving and shipping documents.
- Gather and maintain all data and records relative to shipping and receiving activities.
- Assure that receiving counts match packing lists and purchase orders and that shipping count match picking documents.
- Prepare any reports concerning customer service as required by supervisors.
- Assist in resolving any discrepancies.
Data Entry
- Operate the computer terminal in a proficient manner.
- Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion.
Clerical
- Oversee all paperwork associated with orders and maintain the corresponding files.
- Answer phone calls and operates various types of office machines and computers necessary to perform duties.
- Greet customers and visitors to the office.
- Effectively correspond with customers as required.
Communication
- Answer incoming telephone calls in a cheerful, courteous, and timely manner.
- Promptly route each call to the proper party, taking messages when necessary.
- Assist callers with general information and inquires.
- Direct visitors to appropriate department.
- Assist drivers at check in window various times though out the day.
OTHER DUTIES (Site Specific)
CSR’s may be expected to cross train in other administrative staff functions to support the site and contribute to associate development.Work overtime as dictated by business whether mandatory or voluntary.SUPERVISORY RESPONSIBILITIES
NoneMINIMUM REQUIRED QUALIFICATIONS
Education and/or Experience
- Must have a high school diploma or general education degree (GED).
- 1 year experience in Customer Service-related capacity
- Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate
Certificates, Licenses, Registrations or Professional Designations
N/ASKILLS, KNOWLEDGE AND ABILITIES
Computer Skills
- Intermediate computer skills
- Proficient with MS Office Applications
- WMS functions
Language Skills
- English (reading, writing, verbal)
- Business writing proficiency
Mathematical Skills
Intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products.Other
- Strong attention to detail accuracy and accomplish job task in a timely manner.
- Ability to perform duties with minimal supervision or guidance.
- Ability to multi-task
- Effective communication skills
- Must be able to effectively adapt to change and thrive in a stimulating, fast-paced work environment.
PREFERRED QUALIFICATIONS
- 1-3 years warehouse/logistics support experience
- 2-3 years’ experience in Customer Service-related capacity
PHYSICAL DEMANDS
Occasionally
Handling/Fingering, SittingFrequently
BendingConstantly
Walking and StandingAbility to Lift/Carry and Push/Pull
- 21-50 pounds
- Reach above shoulder, reach outward, squat, or kneel.
Other Physical Requirements:
WORK ENVIRONMENT
While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
DSV – Global transport and logistics
Working at DSV means playing in a different league.
Start here. Go anywhere
Visit dsv.com and follow us on LinkedIn and Facebook .
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Customer Service Agent
Nearest Major Market:AkronNearest Secondary Market:Cleveland
Freqently Asked Questions
Being detail-oriented and possessing strong communication abilities are essential for this role. Proficiency with WMS software and MS Office applications helps streamline order processing and data management, ensuring timely and accurate service delivery in a logistics environment like Streetsboro.
Streetsboro's logistics sector benefits from its proximity to major transport hubs, influencing a faster-paced workflow. Customer Service Agents here often manage a broader range of shipping documentation and coordinate closely with warehouse teams, reflecting the city's active contract logistics industry.
Daily tasks include processing customer orders, coordinating shipment details, handling inquiries, and generating accurate reports. Agents frequently liaise between warehouse staff and customers, ensuring smooth order fulfillment and swift resolution of any discrepancies within a fast-moving logistics operation.
DSV encourages associate development, offering cross-training in administrative functions that build versatile skills. Progression often comes through gaining logistics expertise and leadership roles, supporting growth within the global transport and logistics industry based in Streetsboro.
Streetsboro's location near Akron and Cleveland creates a logistical advantage with access to key transport corridors. This strategic placement supports efficient supply chain operations, allowing Customer Service Agents to impact large-scale shipping and distribution activities effectively.
Cleveland and nearby Streetsboro have steady demand for logistics support roles due to ongoing growth in transport services. However, competition can intensify, especially for positions at globally recognized firms like DSV, where operational excellence and customer-centric skills are highly valued.
DSV provides a global platform paired with local presence, granting Customer Service Agents exposure to international logistics processes. Employees often benefit from a supportive culture focused on safety, quality, and career development within a leading transport and logistics network.
DSV employs Customer Service Agents to bridge communication between clients and warehouse operations, ensuring orders are processed accurately and shipments tracked diligently. This integration fosters trust and timely deliveries, which are vital in maintaining DSV’s reputation in the logistics sector.
Typically, salaries for Customer Service Agents in Streetsboro range from $35,000 to $45,000 annually, influenced by experience and skill level. Positions at DSV often offer competitive pay aligned with regional market trends in contract logistics and customer service roles.
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