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Alterations Customer Service Representative
David's Bridal
Location : Maple Grove, MN, 55369
Job Type : Part Time
Salary : Competitive
Date Posted : 1 December 2025
- NOW HIRING
- Location
- MN - Maple Grove
- Area
- Store Hourly Careers
- Category
- Retail - Alterations
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*Additional terms and conditions apply.
The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The (CSR) is responsible for providing an A+ customer experience to David’s Bridal customers S/he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups.
Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.
BEST. JOB. EVER!
- Minimal weekday hours required (join for weekends only!)
- Generous Team Member discount
- $400bonus for every referral hired with NO LIMIT
- Competitive hourly pay rates & team bonus
- Get Paid Early!
*Additional terms and conditions apply.
At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit.Joina company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!
We make dreams happen—apply today!
The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The (CSR) is responsible for providing an A+ customer experience to David’s Bridal customers S/he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups.
Essential Job Functions:
- Use all systems to manage the customer flow to deliver five-star customer experience.
- Promote all alterations services and personalization options.
- Maintain high dress code standards as required by the Dress Code policy.
- Greet and escort all alterations customers to and from alterations for appointments.
- Press, steam, and spot clean all merchandise.
- Build long-term relationships to meet and exceed customer satisfaction and loyalty.
- Maintains a clean and well-organized alterations room.
- Performs duties and tasks as assigned by store management.
Physical Demands:
Education & Credentials:
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment.
- Prior sewing experience is helpful.
- Prior experience with computerized POS (Point of Sale) system
Now that we’ve popped the question, please say “I do”.
Part Time Benefits Include:
- Rewarding Environment and Competitive Pay
- Team Bonus
- Dayforce Wallet – Get Paid Early!
- Generous Team Member Discount After First Pay Period
- Vision Care
- Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
- 401K Program
- Discount for Identity Theft Protection
- Discounts for Home and Auto Insurance
- Discounts for Mobile
- Legal Benefits (MetLife Hyatt Legal Plans)
- Pet Insurance
Love wins when love is for Everyone!
David’s Bridal encourages applications from all qualified candidates. David’s Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at humanresources@dbi.com or 610.943.6200 if you need accommodation at any stage of the application process or want more information on our accommodation policies .
Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary.
The starting rate of pay offered will vary based on factors including but not limited to, position offered, location, training, and/or experience, and internal equity. This base pay range is specific to the state this role is posted in and may not be applicable to other locations. At David’s Bridal, it is not typical for an individual to be hired at the high end of the range in their role, and compensation decisions are dependent upon the details and circumstances of each position and candidate.
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Freqently Asked Questions
Success as an Alterations Customer Service Representative in Maple Grove hinges on excellent communication, appointment coordination, and familiarity with garment care like pressing and steaming. Experience with POS systems and a friendly demeanor are highly valued in this retail alterations niche.
Daily tasks involve greeting customers, managing appointment schedules, answering inquiries, ensuring timely garment pickups, and maintaining a neat alterations area. Balancing customer interaction with operational duties is key to delivering David's Bridal's renowned service quality.
While entry-level, this role can evolve with gained retail and customer relations experience. Opportunities may include supervisory positions within alterations or broader retail management, especially in companies like David’s Bridal that emphasize employee growth.
David's Bridal integrates personalized service, thorough appointment management, and garment care excellence into this position. Their focus on diversity and inclusion further enriches the customer experience, making the role pivotal in upholding the brand’s high service standards.
Beyond typical retail duties, this position offers unique perks like team bonuses, early pay options, and a strong emphasis on inclusivity. The brand’s market dominance in bridal wear also means handling specialized customer needs with a supportive team environment.
Maple Grove's expanding retail sector, especially in bridal services, shows a steady rise in demand for skilled alterations CSRs. Local economic growth and consumer interest in personalized services contribute to a competitive yet promising job market.
Maple Grove offers accessible transit options but limited late-night public transport, so shifts usually require personal commuting arrangements. The part-time, weekend-focused schedule at David’s Bridal can complement local lifestyle preferences, supporting a positive work-life balance.
Hourly wages usually range between $12 to $18, depending on experience and specific responsibilities. David’s Bridal enhances this with team bonuses and referral incentives, making the overall compensation competitive within the retail alterations sector locally.
While not mandatory, sewing skills can enhance efficiency in garment handling and customer consultations. David’s Bridal welcomes this expertise as it complements the customer service focus, enabling faster issue resolution and personalized alterations guidance.
This position supports store managers by handling customer interactions, managing appointment flows, and ensuring alterations readiness. Acting as the liaison between customers and the alterations team, the CSR helps maintain smooth operations and high satisfaction levels.
Chaska, MN