Ralph Lauren

Career Opportunity

Guest Service Coordinator

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Company Description

Position Overview

Essential Duties & Responsibilities

  • Actively participate in team initiatives, supporting across Hospitality functions when needed
  • Develop meaningful and profitable relationships with internal and external clients over the phone
  • Facilitates sales via phone calls or electronic communication when appropriate or connects the client to the appropriate sales professional to take over the sale
  • Becomes an expert on product in store to relay product knowledge and availability to clients via phone or electronic communication
  • Facilitates customers' shopping experience through various services (assisting as needed, transportation service, concierge, etc.)
  • Support corporate and store-to-store product requests ensuring effective documentation and tracking
  • Establish innovative practices to enhance behaviors that exceed the service and product request expectations of internal and external customers
  • Assist with celebrity dressing and other marketing/PR requests
  • Greet every client, provide exceptional customer service while assisting them in their individual shopping needs, i.e. offering a beverage, guiding to the appropriate department or sales professional, etc.
  • Maintain a welcoming environment that generates customer traffic and builds loyalty by exceeding customer expectations.
  • Prepare store for opening and closing, including: opening and closing cash wraps registers in accordance with Company guidelines and procedures; filling in merchandise and returning merchandise to the stock room; stocking cash wraps with gift boxes, bags, etc., and maintaining clean, presentable front and back of house areas. Fold and straighten merchandise.
  • Provide support to the sales professionals in order to make sales transactions and shopping experiences run smoothly.
  • Direct all phone calls and questions to appropriate areas of store.
  • Coordinate efforts with Shipping and Receiving Department to follow up on customer sends/deliveries, transfers and new product receipt.
  • Possess knowledge of Alterations procedures, pricing and current shop dates. Ensure product is delivered to/from Alterations shop in a timely manner.
  • Assist in various promotional mailing projects and Marketing/PR events.
  • Provide assistance on the floor at any given time to support other departments based on store needs. Ensure a clean, organized sales floor and fitting rooms.

Experience, Skills & Knowledge

  • Well-developed written and verbal communication skills
  • Excellent interpersonal skills with the ability to build and maintain strong working relationships
  • Takes pride in personal presentation and attention to detail
  • Strong organizational skills and ability to multi-task
  • Ability to multi-task, work in a fast paced environment
  • Self -starter/proactive mindset
  • Relevant work experience preferred
  • Computer skills preferred: Word, Excel, PowerPoint, and Outlook
  • Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift up to 30 lbs. and climb moderately utilizing a ladder as trained under RL Health & Safety guidelines
  • Ability to operate the register, stand, move and walk for multiple hours