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Retail Sales Associate
American Freight
Location : Champaign, IL, 61820
Job Type : Full Time
Date Posted : 1 December 2025
Retail Sales Associate
Posting Details
Job Details
Description
The Retail Sales Associate is responsible for enhancing the experience of customers and driving profitable sales by providing proactive consultative sales assistance and support to the customer, achieving department standards and goals, and performing sales-support activities to maintain a clean, in-stock, orderly, and well-merchandised sales floor for conducting sales activities. Candidate must have day, evening, and weekend availability for our Full-Time roles. We have flexible scheduling for our Part-Time openings.
The Retail Sales Associate will also:
* Identify customer needs and provide appropriate solutions using approved selling practices and guidelines
* Meet or exceed associate performance standards consistently
* Understand website navigation, and proactively leverages technology in order to facilitate the customer experience and provide customer solutions when the product is not available in the store
* Maintain current knowledge of merchandise lines; product features, benefits, and availability; and, if applicable, delivery, installation, and/or service options to respond to customer needs
* Process customer transactions in the Point of Sale system, including sales, returns, and exchanges in accordance with authorized procedures
* Complete required training in the expected timeframe, and participate in ongoing learning opportunities
* Partner with other selling and sales support associates and cashiers to provide superior customer service (i.e., locate merchandise, assist customers, answer phones and ring register)
* Perform other duties as assigned
American Freight is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment.
Qualifications
Skills
Behaviors
Motivations
Education
Experience
Licenses & Certifications
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Freqently Asked Questions
Gaining customer service experience and understanding retail operations are key for a Retail Sales Associate in Champaign. Familiarity with sales technology and flexible availability, including evenings and weekends, will boost your chances in this competitive local market.
In Champaign, Retail Sales Associates who excel demonstrate strong consultative selling, product knowledge, and adaptability with technology for inventory and POS systems. Being proactive in assisting customers and maintaining organized sales floors sets top performers apart.
Daily tasks include providing tailored customer assistance, managing transactions efficiently, restocking merchandise, and collaborating with team members to ensure a welcoming and orderly sales floor that encourages purchases.
Champaign’s retail sector experiences moderate hiring demand for sales associates. Candidates with flexible schedules and a knack for technology-assisted sales often stand out, but competition exists due to a steady influx of applicants seeking retail positions.
Working at American Freight in Champaign means balancing customer-focused sales with maintaining merchandise presentation standards. Adapting quickly to product availability changes and leveraging online tools to assist customers are everyday challenges.
American Freight emphasizes diversity and equal opportunity, ensuring fair treatment and growth across all roles. Retail Sales Associates contribute to this culture by fostering an inclusive environment while delivering attentive, respectful customer service.
Retail Sales Associates in Champaign typically earn between $11 and $14 per hour, reflecting local cost of living and retail market standards. This range is slightly below national averages but competitive for entry-level retail positions in similar Midwestern cities.
At American Freight, associates focus strongly on consultative selling combined with technology use to enhance customer experience. The emphasis on merchandise knowledge and collaboration distinguishes it from more transactional retail roles statewide.
American Freight offers ongoing training and flexible schedules to help associates build skills and move up. Demonstrated sales performance and teamwork can lead to opportunities in store management or specialized sales roles.
Champaign shoppers often value personalized service and knowledgeable staff. Retail associates who can navigate technology to find products and offer timely solutions tend to meet local customer expectations effectively.
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