Sr. Director Infrastructure Operations Technical Manager at Fiserv, Inc.

You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are more than 40,000 #FiservProud innovators delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv.

Requisition IDR-10371692Date posted11/12/2025End Date12/12/2025CityBerkeley HeightsState/RegionNew JerseyCountryUnited StatesLocation TypeOnsite

Requisition IDR-10371692

Date posted11/12/2025

End Date12/12/2025

CityBerkeley Heights

State/RegionNew Jersey

CountryUnited States

Location TypeOnsite

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Sr. Director Infrastructure Operations Technical Manager do?

A successful Technical Manager in our Digital Solution team coordinates consulting teams and manages billable product implementation, enhancement, and integration projects. As a key member of the Digital Solutions Group, this role involves conducting kickoff meetings across departments and ensuring smooth communication with senior leadership. This position offers the chance to work with leading technology in a financial services industry leader.

What will you do:

• Manage the deliverables for assuring HA/DR program for DSF is successful
• Responsible for change management controls and reviews
• Responsible for maintenance and accuracy of CMDB
• Responsible for collaborating with the infrastructure teams to support AppDev capacity needs
• Interlock with the application operations team to lead and help manage production incidents
• Gather and maintain EOL software and hardware needs for application development teams
• Set up and run governance routines for Obsolescence, Scanning and Vulnerability Mgmt.
• Partner with the enterprise infrastructure teams to be the SPOC for App Dev in infrastructure projects

What you will need to have:

• 10 years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• 6 years managing large-scale commercial projects
• ·6 years’ experience in advanced Excel skills., including working with large data sets, pivot tables, V-lookups.

What would be great to have:

• Bachelor’s degree in computer science, information system, computer engineering.
• 6 years of project management and experience solving supply chain business needs with software solutions for distribution and transportation systems.
• Experience with warehouse managed inventory.
• Knowledge of Oracle ERP systems.
• Project Management Professional (PMP) certification.

Salary Range

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

• Medical, Vision and Dental Benefits

  Comprehensive benefit plans to suit your unique needs

• Fuel Your Life Wellness Program

  Resources to elevate your well-being

• 401k, Employee Stock Purchase Plans and Incentives & Bonuses

  When Fiserv performs well, so does your financial health

• Employee Resource Groups

  Celebrating inclusion in the workplace

• Paid Time Away

  Providing the time off to manage personal needs