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Retail Sales Associate
American Freight
Location : Norfolk, VA, 23510
Job Type : Full Time
Date Posted : 27 November 2025
Retail Sales Associate
Posting Details
Job Details
Description
The Retail Sales Associate is responsible for enhancing the experience of customers and driving profitable sales by providing proactive consultative sales assistance and support to the customer, achieving department standards and goals, and performing sales-support activities to maintain a clean, in-stock, orderly, and well-merchandised sales floor for conducting sales activities. Candidate must have day, evening, and weekend availability for our Full-Time roles. We have flexible scheduling for our Part-Time openings.
The Retail Sales Associate will also:
* Identify customer needs and provide appropriate solutions using approved selling practices and guidelines
* Meet or exceed associate performance standards consistently
* Understand website navigation, and proactively leverages technology in order to facilitate the customer experience and provide customer solutions when the product is not available in the store
* Maintain current knowledge of merchandise lines; product features, benefits, and availability; and, if applicable, delivery, installation, and/or service options to respond to customer needs
* Process customer transactions in the Point of Sale system, including sales, returns, and exchanges in accordance with authorized procedures
* Complete required training in the expected timeframe, and participate in ongoing learning opportunities
* Partner with other selling and sales support associates and cashiers to provide superior customer service (i.e., locate merchandise, assist customers, answer phones and ring register)
* Perform other duties as assigned
American Freight is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment.
Qualifications
Skills
Behaviors
Motivations
Education
Experience
Licenses & Certifications
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Freqently Asked Questions
Norfolk's retail sector experiences moderate competition for sales associate roles, balancing a steady demand with a diverse pool of candidates. Understanding local hiring trends can give you an edge when pursuing retail sales jobs in this area.
Many retail associates in Norfolk rely on personal vehicles due to the city's spread-out retail centers, but public transit and biking are viable for downtown areas. Factoring in commute times can improve your daily work-life balance as a retail sales associate.
Retail sales roles demand strong communication, product knowledge, and adaptability. Excelling in upselling techniques and inventory management often distinguishes successful retail sales professionals in fast-paced store environments.
Starting as a retail sales associate opens pathways to supervisory roles, merchandising, and store management. Gaining experience and demonstrating sales performance can accelerate career progression in retail operations.
Handling diverse customer needs, managing inventory, and staying updated on promotions are typical challenges. Developing multitasking abilities and patience helps retail sales associates navigate busy store days effectively.
American Freight emphasizes a team-oriented environment with a focus on value-driven customer service. Their sales associates often engage in hands-on product demonstrations, fostering a unique retail experience compared to traditional stores.
American Freight typically tracks sales conversions, customer feedback, and inventory accuracy for sales associates. Meeting these benchmarks is crucial for recognition and potential advancement within their retail team.
Retail sales associates in Norfolk generally earn between $11 and $15 per hour, with American Freight offering competitive wages within this spectrum. Compensation may vary based on experience, shift timing, and part-time versus full-time status.
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