Title: Service Manager
Eugene, OR, US, 97402
Requisition Number:210701
Job Description
Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall performance of a team; providing leadership by fostering a safe working environment; successful resolution of customer related issues; training a team on effective sales techniques; performing goodwill of customers at the customer site while maintaining a high level of customer satisfaction; achieving sales, profit, inventory and payroll goals; managing a budget and dealing with operational issues that affect service. Hands-on support of direct reports includes accompanying our service representatives or visiting customers alone when necessary, to assist in the pick-up and delivery of products or services; driving a company-owned vehicle to and from customer locations; lifting, carrying and walking Cintas products in and out of customer accounts while maintaining world-class service and goodwill to customers; performing managerial duties.
Skills/Qualifications
Required
- Valid driver's license
- High School Diploma/GED; Bachelor's Degree or equivalent work experience preferred
Preferred
- Management experience
- Experience in industrial sales or customer service
- Availability to start within two weeks after offer made/accepted
Benefits
Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.
Additionally, our employee-partners enjoy:
• Competitive Pay
• 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
• Disability, Life and AD&D Insurance, 100% Company Paid
• Paid Time Off and Holidays
• Skills Development, Training and Career Advancement Opportunities
Company Information
Cintas Corporation helps more than one million businesses of all types and sizes get Ready™ to open their doors with confidence every day by providing products and services that help keep their customers’ facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor’s 500 Index and Nasdaq-100 Index.
This job posting will remain open for at least five (5) days.
Job Category:ServiceOrganization:RentalEmployee Status:RegularSchedule:Full TimeShift:1st Shift
Nearest Major Market:EugeneJob Segment:Payroll, Service Manager, Performance Management, Manager, Finance, Customer Service, Human Resources, Management
Freqently Asked Questions
Effective leadership for a Service position in Eugene involves team motivation, conflict resolution, and safety oversight. Mastery in these areas fuels team productivity and customer satisfaction, pivotal for managing operational challenges within local industrial and service environments.
In Eugene, Service Managers often juggle direct customer engagement alongside supervising their teams by fostering open communication, offering hands-on support during site visits, and ensuring service quality standards are met, which enhances both customer goodwill and team performance.
Candidates aiming for Service Manager roles in Eugene benefit from a combination of a high school diploma or GED with relevant management experience. While bachelor's degrees are valued, practical skills in customer service and industrial sales often weigh heavily in local hiring.
Eugene's job market shows growing demand for Service Managers skilled in operational oversight and customer relations, with moderate competition. The regional emphasis on safety and hands-on leadership means employers prioritize candidates ready to start swiftly with proven management capabilities.
Service Managers in Eugene typically earn between $55,000 and $70,000 annually, reflecting the regional cost of living and industry standards. Compensation often includes benefits like healthcare and 401(k) plans, aligning with competitive packages seen across the Pacific Northwest.
A Service Manager role at Cintas offers a structured path for growth, supported by robust training and skill development programs. Exposure to diverse operational challenges and leadership responsibilities at this Fortune 500 company can accelerate progression into higher management or specialized service roles.
Cintas fosters a safety-first and customer-centric culture that shapes Service Managers to actively engage with frontline teams and clients. This environment demands hands-on involvement in operational tasks, encouraging managers to blend leadership with practical service delivery excellence.
Given Eugene’s service delivery orientation, Service Managers often support logistics by driving company vehicles and managing product transport at customer sites. This hands-on approach ensures seamless service operations and builds stronger client rapport through direct involvement.
Service Manager positions uniquely combine customer interface, team leadership, and operational oversight, distinct from roles focused solely on finance or HR. In Eugene, this blend demands flexibility, problem-solving, and a proactive stance on customer satisfaction and team performance.
Managers tailor their service approach by prioritizing personalized client interactions and swift issue resolution, reflecting Eugene’s close-knit business climate. Emphasizing community trust and reliability, they align operational tactics to maintain high satisfaction and repeat business.
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