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Retail Sales Associate
American Freight
Location : Urbana, IL, 61802
Job Type : Full Time
Date Posted : 2 December 2025
Retail Sales Associate
Posting Details
Job Details
Description
The Retail Sales Associate is responsible for enhancing the experience of customers and driving profitable sales by providing proactive consultative sales assistance and support to the customer, achieving department standards and goals, and performing sales-support activities to maintain a clean, in-stock, orderly, and well-merchandised sales floor for conducting sales activities. Candidate must have day, evening, and weekend availability for our Full-Time roles. We have flexible scheduling for our Part-Time openings.
The Retail Sales Associate will also:
* Identify customer needs and provide appropriate solutions using approved selling practices and guidelines
* Meet or exceed associate performance standards consistently
* Understand website navigation, and proactively leverages technology in order to facilitate the customer experience and provide customer solutions when the product is not available in the store
* Maintain current knowledge of merchandise lines; product features, benefits, and availability; and, if applicable, delivery, installation, and/or service options to respond to customer needs
* Process customer transactions in the Point of Sale system, including sales, returns, and exchanges in accordance with authorized procedures
* Complete required training in the expected timeframe, and participate in ongoing learning opportunities
* Partner with other selling and sales support associates and cashiers to provide superior customer service (i.e., locate merchandise, assist customers, answer phones and ring register)
* Perform other duties as assigned
American Freight is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment.
Qualifications
Skills
Behaviors
Motivations
Education
Experience
Licenses & Certifications
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Freqently Asked Questions
Success as a retail sales associate in Urbana demands strong interpersonal skills, product knowledge, and multitasking ability to manage customer inquiries and stock maintenance efficiently. Familiarity with point-of-sale systems and flexibility with scheduling also enhance performance in this dynamic retail environment.
A typical day involves assisting customers with product choices, processing transactions, restocking shelves, and maintaining an organized sales floor. The role also requires collaboration with team members to ensure smooth operations and adapting to busy periods like weekends or holidays.
Retail sales positions often serve as gateways to supervisory or management roles. Gaining expertise in customer service, inventory control, and sales strategies can open doors to higher responsibilities within Urbana’s retail companies, especially those valuing internal growth like American Freight.
Employers in Urbana increasingly seek candidates adept at integrating technology with sales, such as navigating online inventory systems. Flexible scheduling and part-time availability are also pivotal, reflecting a shift toward accommodating diverse workforce needs in retail.
At American Freight, retail sales associates benefit from a supportive culture that embraces diversity and equal opportunity. The company emphasizes ongoing training and teamwork, fostering an inclusive workplace where associates are encouraged to develop professionally while providing excellent customer service.
American Freight distinguishes itself by combining consultative sales with technology use, enabling associates to assist customers beyond in-store inventory. The emphasis on flexible scheduling and comprehensive training also sets it apart, tailoring roles to diverse associate needs in Urbana.
Urbana’s retail sector shows moderate competition for sales associate roles, with demand peaking during seasonal shopping periods. Applicants who demonstrate adaptability, product knowledge, and tech-savviness tend to stand out amid the local talent pool.
Retail sales associates in Urbana generally earn between $11 and $16 per hour, depending on experience and store size. Positions at companies like American Freight may offer competitive wages aligned with local market standards, alongside benefits for full-time employees.
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