Jobloria
Alterations Customer Service Representative
David's Bridal
Location : Oklahoma City, OK, 73102
Job Type : Full Time
Salary : Competitive
Date Posted : 1 December 2025
- NOW HIRING
- Location
- OK - Oklahoma City
- Area
- Store Hourly Careers
- Category
- Retail - Alterations
Share this role:
Share on Facebook Share on LinkedIn Share on Twitter
Apply Now
Back to results
The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The (CSR) is responsible for providing an A+ customer experience to David’s Bridal customers S/he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups.
Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.
David’s Bridal encourages applications from all qualified candidates. David’s Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at humanresources@dbi.com or 610.943.6200 if you need accommodation at any stage of the application process or want more information on our accommodation policies .
At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches her personal style—or the career that’s a perfect fit. We’re looking for leaders with diverse backgrounds and fresh ideas to help create a uniquely personal retail experience.
Joina company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!
We Make Dreams Happen!
The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The (CSR) is responsible for providing an A+ customer experience to David’s Bridal customers S/he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups.
Essential Job Functions:
- Use all systems to manage the customer flow to deliver five-star customer experience.
- Promote all alterations services and personalization options.
- Maintain high dress code standards as required by the Dress Code policy.
- Greet and escort all alterations customers to and from alterations for appointments.
- Press, steam, and spot clean all merchandise.
- Build long-term relationships to meet and exceed customer satisfaction and loyalty.
- Maintains a clean and well-organized alterations room.
- Performs duties and tasks as assigned by store management.
Physical Demands:
Education & Credentials:
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment.
- Prior sewing experience is helpful.
- Prior experience with computerized POS (Point of Sale) system
Now that we’ve popped the question, please say “I do”.
Full Time Opportunity –A comprehensive benefits package is available.
- Rewarding Environment and Competitive Pay
- Generous Team Member Discount After First Pay Period
- Dayforce Wallet – Get Paid Early!
- Health/Dental/Vision Insurance
- 401K Program
- Paid Vacation, Sick Days & Holidays
- Pet Benefits
Love wins when love is for Everyone!
Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.
David’s Bridal encourages applications from all qualified candidates. David’s Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at humanresources@dbi.com or 610.943.6200 if you need accommodation at any stage of the application process or want more information on our accommodation policies .
Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary. The standard base pay range for this role is posted with a minimum and maximum rate.
The starting rate of pay offered will vary based on factors including but not limited to, position offered, location, training, and/or experience, and internal equity. This base pay range is specific to the state this role is posted in and may not be applicable to other locations. At David’s Bridal, it is not typical for an individual to be hired at the high end of the range in their role, and compensation decisions are dependent upon the details and circumstances of each position and candidate
Apply Now
Back to results
Freqently Asked Questions
An Alterations Customer Service Representative ensures a seamless bridal experience by coordinating appointments, assisting customers with alteration requests, and maintaining communication until gowns are ready. This role blends customer care with garment handling, critical in delivering personalized and memorable service in bridal retail.
Proficiency with computerized point of sale systems and basic garment pressing or steaming techniques significantly elevate performance. Familiarity with appointment scheduling software also streamlines customer flow, making these technical skills valuable for delivering A+ customer service in alterations.
Absolutely, starting as an Alterations CSR can lead to supervisory roles within retail alterations or broader customer service management positions. Gaining experience in client relations and operational processes at David's Bridal can open doors to leadership roles in retail or specialized bridal services.
Oklahoma City has a moderate demand for retail alteration specialists, with competition influenced by seasonal wedding cycles. Candidates with prior retail and sewing experience often have an advantage, while local bridal industry growth supports steady openings in customer service-oriented alteration positions.
Oklahoma City's urban layout offers accessible public transit and manageable drive times, but peak wedding season may increase traffic near retail hubs. It's wise to evaluate store location relative to your residence to ensure punctuality and work-life balance in this customer-facing role.
David's Bridal fosters an inclusive environment valuing diversity, which reflects in how Alterations CSRs engage with a varied clientele. This culture encourages representatives to embrace unique customer needs and contributes to a welcoming atmosphere vital for bridal retail success.
David's Bridal emphasizes a comprehensive alteration experience, combining customer interaction with garment care and personalized service. Their focus on diversity and inclusion, alongside competitive benefits and a strong market presence, makes this role uniquely supportive and growth-oriented.
Salaries for this role in Oklahoma City typically range from $12 to $16 per hour, aligning with local retail pay scales. Factors influencing pay include experience, shift timing, and specific store performance, with David's Bridal offering competitive packages including benefits and discounts.
The role relies on digital systems for appointment management, customer records, and point of sale transactions. This tech integration ensures efficient scheduling and accurate order tracking, enabling Alterations CSRs to deliver timely and personalized customer experiences.
Many assume this position is solely about sewing alterations; however, it heavily focuses on customer interaction, appointment coordination, and garment care. Understanding this blend of skills is key to thriving in a role that balances technical tasks with exceptional service.
Find The Related Jobs
DSV
Streetsboro Customer Service Agent Oh
Cleveland, OK