Center Operations Manager II
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Job Details
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Join an industry leader.
Want to be a part of something exciting? At Octapharma Plasma you can channel your passion for helping others into a medical career that is fast-paced and personally and professionally rewarding.
We own and operate plasma collection centers throughout the United States. Our services are critical to the development of life-saving patient therapies utilized by thousands of patients all over the world. Octapharma Plasma is a subsidiary of one of the world’s largest plasma products manufacturers, Octapharma AG, a Switzerland-based company that has been committed to patient care and medical innovation for over 30 years. Octapharma employs over 5,000 people and has biopharmaceutical experience in 70 countries worldwide.
Center Operations Manager II
This Is What You’ll Do:
- Maintains a thorough understanding of and ensures total operation is compliant with state and
federal regulations (e.g., FDA approved Standard Operating Procedures, OSHA, CLIA, and GMP)
to maintain the highest production standards and ensure facility compliance. - Assists in hosting internal and external inspections conducted by regulatory agencies and
customers - Collaborates in quality improvement initiatives to enhance operational efficiency and product
quality. - Collaborates with relevant departments to implement corrective and preventive actions (CAPA) to
address identified issues. - Responsible for mitigating and resolving safety concerns.
- Oversees the performance of preventive maintenance of donor center equipment to ensure that
the equipment is well-maintained and in good working order. - Prepares product shipments and ensures compliance per Standard Operating Procedures.
- Assists with achieving targeted production in quantity and quality as well as optimizing operational cost to meet and exceed targeted objectives to include
inventory management. - Responsible for providing feedback for comprehensive employee performance evaluations,
performance improvement plans, individual development plans and corrective actions as
applicable. - Collaborates on employment decisions to include hiring, promotions, demotions, and terminations
that strategically align with both employee and business needs. - Regularly conducts thorough area walkthroughs, demonstrating a consistent and visible presence
in production zones. - Assists with schedule and payroll records to optimize the efficient allocation of employee hours.
- Assists with the coordination of staff and leadership meetings to enhance efficiencies and
productivity. - Performs other related duties as assigned.
This Is Who You Are:
- Nurtures robust and positive culture within the donor center, exemplifying core values.
- Facilitates optimal productivity in production areas by providing necessary assistance as required.
- Cultivates a positive and respectful rapport with donors, fostering retention, referrals, and growth.
- Promotes Safety, Health, and Environment Policies & Procedures. Ensure safety training and
safety practices are implemented and followed within the center. - Strong communication, organizational skills.
- Excellent written, verbal, and interpersonal communication skills required.
This Is What it Takes:
- Trained in all production areas.
- Bachelor’s Degree preferred. Other combinations of education and experience may be
considered. - 1-3 years of operations and/or process management/supervisory experience preferred
- 1-3 years of people management required including recruiting, training, etc.
- Ability to function effectively in a fast-paced environment with frequent interruptions required.
- Background in financial management and/or budgeting preferred.
- Ability to work daytime and evening hours, weekends, holidays, extended shifts and periodically
after hours.
Do Satisfying Work. Earn Real Rewards and Benefits.
We’re widely known and respected for our benefits and for leadership that is supportive and hands-on.
- Formal training
- Outstanding plans for medical, dental, and vision insurance
- Health savings account (HSA)
- Tuition Reimbursement
- Employee assistance program (EAP)
- Wellness program
- 401 (k) retirement plan
- Paid time off
- Company-paid holidays
- Personal time
More About Octapharma Plasma, Inc.
With donation centers and team members throughout the U.S., Octapharma Plasma, Inc. collects plasma to create life-saving medicines for patients worldwide. We are growing at an impressive pace, and so is the positive impact of our work. Our community relies on teamwork, compassion, and expertise to get things done the right way, while making a meaningful difference in the lives we touch.
Interested? Learn more online and apply now at:
octapharmaplasma.com
INNER SATISFACTION.
OUTSTANDING IMPACT.
Qualifications
Skills
Behaviors
Motivations
Education
Experience
Licenses & Certifications
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Freqently Asked Questions
Successful Center Operations II managers in Baltimore must blend strong communication with strategic decision-making to steer complex plasma center activities. Mastery in regulatory compliance and team motivation ensures smooth workflow, fostering a positive environment that aligns operational goals with stringent healthcare standards.
Unlike general management roles, this position demands deep knowledge of FDA, OSHA, CLIA, and GMP regulations, emphasizing compliance while overseeing plasma collection. It integrates quality control, staff development, and operational cost optimization uniquely tailored to life-saving biopharmaceutical production.
Managing regulatory inspections, ensuring equipment maintenance, and addressing immediate safety concerns are daily hurdles. Balancing workforce scheduling with production targets amid a fast-paced setting demands agility and proactive problem-solving specific to Baltimore’s healthcare operations landscape.
While a bachelor’s degree is preferred, certifications in GMP, OSHA safety standards, or healthcare operations management can provide a competitive edge locally. Employers in Baltimore often value credentials demonstrating expertise in regulatory compliance and operational leadership within medical environments.
Baltimore shows growing demand for skilled operations leaders in plasma centers due to expanding healthcare services. Candidates with a blend of regulatory knowledge and people management experience often find favorable hiring prospects, though competition can be stiff from professionals versed in biopharma operations.
Octapharma emphasizes a collaborative, safety-first culture with visible leadership presence in production zones. The company encourages continuous improvement and employee development, fostering a supportive environment that aligns with its global reputation in plasma product manufacturing.
At Octapharma, Center Operations II managers actively participate in internal and external inspections, implement corrective actions, and ensure adherence to FDA and OSHA standards. This proactive regulatory focus is crucial for maintaining production quality and safeguarding donor and employee safety.
Center Operations II managers in Baltimore typically earn between $65,000 and $85,000 annually, reflecting the specialized regulatory and leadership skills required in plasma collection centers. Compensation factors include experience, certifications, and the company’s commitment to competitive benefits.
Candidates usually need 1-3 years of supervisory experience, strong regulatory knowledge, and people management skills. Familiarity with financial oversight and the ability to handle dynamic schedules are also valued, especially within the rigorous plasma donation environment in Baltimore.
This position uniquely combines plasma donor center compliance, equipment upkeep, and shipment preparation with leadership in quality improvement initiatives, making it distinct from general service center roles by demanding acute expertise in biopharmaceutical production regulations.
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