Retail Sales Associate
Posting Details
Job Details
Description
The Retail Sales Associate is responsible for enhancing the experience of customers and driving profitable sales by providing proactive consultative sales assistance and support to the customer, achieving department standards and goals, and performing sales-support activities to maintain a clean, in-stock, orderly, and well-merchandised sales floor for conducting sales activities. Candidate must have day, evening, and weekend availability for our Full-Time roles. We have flexible scheduling for our Part-Time openings.
The Retail Sales Associate will also:
* Identify customer needs and provide appropriate solutions using approved selling practices and guidelines
* Meet or exceed associate performance standards consistently
* Understand website navigation, and proactively leverages technology in order to facilitate the customer experience and provide customer solutions when the product is not available in the store
* Maintain current knowledge of merchandise lines; product features, benefits, and availability; and, if applicable, delivery, installation, and/or service options to respond to customer needs
* Process customer transactions in the Point of Sale system, including sales, returns, and exchanges in accordance with authorized procedures
* Complete required training in the expected timeframe, and participate in ongoing learning opportunities
* Partner with other selling and sales support associates and cashiers to provide superior customer service (i.e., locate merchandise, assist customers, answer phones and ring register)
* Perform other duties as assigned
American Freight is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment.
Qualifications
Skills
Behaviors
Motivations
Education
Experience
Licenses & Certifications
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Freqently Asked Questions
Lubbock's retail sector shows steady demand for sales associates, with moderate competition due to local retail growth. Candidates with flexible availability and strong customer interaction skills tend to stand out, especially in established stores like American Freight. Understanding local consumer preferences can further enhance hiring prospects.
While formal certifications aren't mandatory, Texas retailers favor candidates with customer service or sales training certificates. American Freight values associates who complete internal training quickly, boosting their ability to meet sales goals and product knowledge, which can set applicants apart in the Lubbock retail environment.
Successful retail sales associates excel in proactive communication, quick problem-solving, and multitasking across sales, returns, and merchandising. Being technologically savvy to navigate POS systems and online inventory also differentiates top performers, ensuring smooth customer experiences and meeting daily sales targets.
Many retail sales associates advance into supervisory roles or specialized positions like inventory management or customer experience coordination. Gaining expertise in product lines and consistently exceeding sales goals, like those at American Freight, can pave the way for promotion within retail operations or store management tracks.
A retail sales associate in Lubbock often balances customer engagement, restocking merchandise, and managing checkout processes. Shifts may include evenings and weekends to meet customer flow. Familiarity with store layout and product features helps associates provide tailored solutions, enhancing both sales and shopper satisfaction.
American Freight emphasizes proactive consultative selling and teamwork among sales associates to create a welcoming environment. Their associates receive ongoing training to stay updated on products and technology, enabling tailored recommendations and efficient service that align with customer needs and company sales objectives.
American Freight offers flexible scheduling options for part-time roles and encourages continuous learning, which supports work-life balance and career growth. Their focus on diversity and equal opportunity creates an inclusive workspace, making it a preferred choice for retail associates seeking a supportive company culture in Lubbock.
Retail sales associates in Lubbock typically earn between $11 and $15 per hour, reflecting the area's cost of living and retail market standards. This range is competitive within Texas retail hubs, offering American Freight employees a wage aligned with entry-level retail positions while providing opportunities for performance-based increases.
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