Jobloria
The Customer Service Representative
David's Bridal
Location : Grand Rapids, MI, 49503
Job Type : Part Time
Salary : $12-15/hr
Date Posted : 1 December 2025
- NOW HIRING
- Location
- MI - Grand Rapids
- Area
- Store Hourly Careers
- Category
- Retail - Customer Service
Share this role:
Share on Facebook Share on LinkedIn Share on Twitter
Apply Now
Back to results
*Additional terms and conditions apply.
The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a consistent Five-Star Customer Service Experience. The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines to ensure the store is foundationally excellent and that the customer has an exceptional shopping experience.
Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.
BEST. JOB. EVER!
- Generous Team Member discount
- $400bonus for every referral hired with NO LIMIT
- Competitive hourly pay rates & team bonus
- Get Paid Early!
*Additional terms and conditions apply.
At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit.Joina company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!
We make dreams happen—apply today!
Essential Job Functions:
- Use all systems to manage the customer flow to deliver Five-Star Customer Service experience.
- Promote all alteration services and personalization options.
- Maintain store-standards to support a flawless shopping experience.
- Maintain a high standard of dress to meet the Dress Code policy.
- Respond promptly to all customer questions providing product and service information.
- Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty.
- Assist with all sales promotions and visual updates.
- Other duties as assigned.
Physical Demands:
Education & Credentials:
Now that we’ve popped the question, please say “I do”.
Part Time Benefits Include:
- Rewarding Environment and Competitive Pay
- Team Bonus
- Dayforce Wallet – Get Paid Early!
- Generous Team Member Discount After First Pay Period
- Vision Care
- Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
- 401K Program
- Discount for Identity Theft Protection
- Discounts for Home and Auto Insurance
- Discounts for Mobile
- Legal Benefits (MetLife Hyatt Legal Plans)
- Pet Insurance
Love wins when love is for Everyone!
David’s Bridal encourages applications from all qualified candidates. David’s Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at humanresources@dbi.com or 610.943.5048 if you need accommodation at any stage of the application process or want more information on our accommodation policies .
Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary.
The starting rate of pay offered will vary based on factors including but not limited to, position offered, location, training, and/or experience, and internal equity. This base pay range of $12-15/hr is specific to the state this role is posted in and may not be applicable to other locations. At David’s Bridal, it is rare for an individual to be hired at the high end of the range in their role, and compensation decisions are dependent upon the details and circumstances of each position and candidate.
Apply Now
Back to results
Freqently Asked Questions
Grand Rapids boasts a growing retail sector, increasing demand for customer service roles like at David's Bridal. Competition remains moderate, with employers seeking candidates who combine interpersonal skills and retail experience. Job seekers benefit from showcasing empathy and adaptability to stand out in this market.
While formal certifications aren't mandatory, training in customer relationship management (CRM) systems or retail sales techniques is favored in Michigan's retail hubs. Employers in Grand Rapids appreciate candidates familiar with POS systems and customer engagement strategies to enhance the shopping experience.
A Customer Service Representative typically manages customer interactions, assists with sales promotions, supports inventory processes, and maintains store presentation standards. Their focus on delivering personalized service ensures customer satisfaction and loyalty, crucial in retail settings like bridal stores.
Highlighting strong communication, problem-solving, multitasking, and empathy is key. Experience with point-of-sale systems and the ability to promote additional services such as alterations also enhance an applicant's profile for retail customer service roles.
Growth can lead to supervisory positions, specialized sales roles, or customer experience management. Developing expertise in product knowledge and operational systems often opens doors to leadership tracks or cross-functional retail careers.
David's Bridal cultivates an inclusive environment valuing diversity and authentic customer connections. Their commitment to equity and team empowerment shapes a supportive workplace, encouraging representatives to contribute positively and grow professionally.
Besides competitive hourly wages, employees enjoy perks like a $400 referral bonus, early pay access, generous discounts, and comprehensive supplemental insurances. These benefits reflect David's Bridal's focus on rewarding team members beyond typical retail compensation.
The pay scale generally falls between $12 to $15 per hour in this region, reflecting experience and role specifics. David's Bridal aligns compensation competitively within the retail customer service sector, offering additional team bonuses to enhance earnings.
They assist with customer flow management, uphold store standards, participate in visual merchandising updates, and promote personalization services. This multifaceted contribution ensures a seamless shopping experience consistent with the brand’s high service standards.
Bridal retail demands heightened empathy and patience due to the emotional nature of weddings. Representatives must balance professionalism with personalized support, often navigating complex customer needs while maintaining a positive shopping atmosphere.
Find The Related Jobs
Neiman Marcus
Cashier/Customer Service Representative
Troy, MI
Circle K
Customer Service Representative
Comstock Park, MI
Circle K
Customer Service Representative
Warren, MI
Circle K
Customer Service Representative
Kalamazoo, MI
Circle K
Customer Service Representative
Portage, MI
Circle K
Customer Service Representative
Monroe, MI