This position is eligible for $2500 retention bonus.

Job Summary:

The Providence Center Residential Case Manager Hope House provides clinical case management services in order to facilitate program goals and objectives using a quality care approach.

Identify client needs with a person-centered approach to address not only mental health symptoms but co-occurring disorders.

Work with clients to achieve the highest level of independence possible.

Duties and Responsibilities:

Provide case management and support to consumers.

Treat consumers with respect.

Provide support counseling, problem solving, contracts and limit setting.

Establish attainable goals with the consumer.

Involve consumer, agencies and others in treatment planning.

Collaborate with clinical team on engagement insight and needed supports.

Provide support counseling with mental health issues, substance use disorders, and medical conditions.

Assist consumer in deciding which areas they want to address.

Assist and monitor the group home consumers with medical interventions and hygiene needs.

Encourage consumers to attain the highest possible levels of independence.

Accept the values and lifestyles of consumers.

Use a flexible approach with a diverse population.

Make assessments and provide appropriate crisis interventions and risk management as needed to maintain a calm and safe environment.

Assess consumers' unmet needs (psychological, physical, housing, substance use, and psychiatric).

Identify, assess and respond to crisis situations.

Teach consumers adult daily living skills assisting them in all aspects of their life in the group home and supervised apartments.

Teach, supervise and assist consumers with doing household chores (morning and evening, laundry, room cleaning, etc.) using realistic situations.

Teach clients coping skills to implement symptoms management and harm reduction.

Provide direct alcohol and drug counseling/case management to individuals with substance use disorders.

Perform household duties as needed.

Use a step-by-step process when teaching skills.

Use positive reinforcement and encouragement.

Integrate skills training in all aspects of their treatment plan.

Maintain a clean, healthy and safe environment at all times.

Adhere to Infection Control protocols.

Implement emergency protocols when required.

Initiate treatment and advocate for consumer within network of care.

Negotiate and schedule appointments for consumers within The Center and with outside agencies (Social

Security Supplemental Insurance (S.S.I.), Food Stamps, Advocates Office, Medical Doctor, etc.).

Negotiate on behalf of the consumer, as needed, with landlords, courts, families, treatment team, consumers themselves.

Assist in the development and implementation of socialization and recreational activities within the group home, in the community, and by attending Day Program groups and activities.

Develop professional relationship with Day Program staff.

Provide and maintain a home atmosphere.

Maintain and promote family contacts and relationships.

Transport consumers in own vehicle to planned activities and appointments..

Complete recordkeeping in accordance with Health Information Services (HIS) and other Center requirements and abide by Center confidentiality policy.

Complete required interagency and other necessary paperwork.

Complete shift activity logs.

Complete all required documentation with appropriate format.

Complete a clear, specific, behaviorally oriented treatment plan as required, with consumer involvement and signature.

Monitor confidentiality in accordance with Center policy and legal requirements.

Complete required reports and evaluations (ADL/DLA Assessments and Psycho-Social Functional Assessments).

Follow required office procedures in a cooperative manner.

Initiate and process incident reports as per Center guidelines.

Maintain cooperative relationships with Center staff, consumers, community agencies and the public.

Communicate with various local agencies and other departments or teams at The Center.

Provide appropriate referrals and supports to identify and target co-occurring needs.

Deal with team members regarding problems in a constructive manner.

Accept and use direction and supervision.

Benefit from constructive criticism.

Attend trainings, case presentations and conferences as required.

Serve on appropriate Center committees.

Work flexible hours, including evenings, weekends, holidays and during inclement weather.

Other duties as assigned,

Requirements:

High School Diploma/GED and/or at least 5 years of experience in a behavioral health setting.

Experience in residential facilities helpful.

Must have valid driver's license and insured auto.

Care New England Health System (CNE) and its member institutions; Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.

EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values

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