Sales Support Customer Service Rep

In Trenton, NJ, proficiency in Microsoft Office combined with strong communication and experience in shipping logistics significantly boosts a Sales Support Customer Service Rep’s marketability. Employers value those who can efficiently coordinate between sales, production, and customers, ensuring smooth order processing and timely shipments.

By bridging communication between sales, production, and purchasing, Sales Support Customer Service Reps help clarify product details and delivery timelines, which reduces misunderstandings. Their proactive follow-ups on inquiries and accurate transaction handling play a pivotal role in sustaining positive client relationships in manufacturing settings.

Advancing from this role can lead to positions like Sales Coordinator, Account Manager, or Logistics Specialist. Building expertise in customer relationship management, sales processes, and supply chain coordination opens doors to supervisory or specialized roles, especially within manufacturing and logistics sectors.

Liberty Personnel Services, Inc. emphasizes thorough onboarding tailored to align new Sales Support Customer Service Reps with their cross-departmental responsibilities. This includes product knowledge, communication protocols, and system training to ensure reps are prepared to support various teams effectively from day one.

At Liberty Personnel Services, Inc., the role uniquely integrates sales support with hands-on logistics coordination, fostering a holistic understanding of order fulfillment. This dual focus enhances a rep’s ability to manage customer accounts while collaborating closely with production, setting it apart from purely sales or service roles elsewhere.

Trenton's job market for customer service and sales support roles is moderately competitive, with steady demand fueled by local manufacturing and logistics companies. Candidates with over a year of experience and familiarity with shipping processes tend to stand out in this area.

Commuting within Trenton is generally manageable via car or public transit, but on-site roles require consistent weekday presence. The work culture is collaborative, often fast-paced, with strong emphasis on communication between departments to meet production deadlines and customer expectations.

A $50,000 salary aligns well with regional standards for entry to mid-level sales support roles in Trenton, especially when factoring in benefits like PTO and medical coverage. It reflects the role’s blend of customer service and logistical coordination within manufacturing environments.

The company looks for candidates with at least one year in sales support or customer service, strong communication skills, and preferably some experience in shipping or logistics. Proficiency in Microsoft Office and legal work authorization are essential prerequisites for this role.

Liberty Personnel Services, Inc. positions Sales Support Customer Service Reps as vital connectors who assist sales directors and collaborate closely with production and purchasing. This integration ensures customers receive accurate information and orders are fulfilled on schedule, reinforcing team synergy.