Jobloria
Alterations Customer Service Representative
David's Bridal
Location : Albuquerque, NM, 87102
Job Type : Part Time
Salary : Competitive
Date Posted : 1 December 2025
- NOW HIRING
- Location
- NM - Albuquerque
- Area
- Store Hourly Careers
- Category
- Retail - Alterations
Share this role:
Share on Facebook Share on LinkedIn Share on Twitter
Apply Now
Back to results
*Additional terms and conditions apply.
The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The (CSR) is responsible for providing an A+ customer experience to David’s Bridal customers S/he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups.
Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.
BEST. JOB. EVER!
- Minimal weekday hours required (join for weekends only!)
- Generous Team Member discount
- $400bonus for every referral hired with NO LIMIT
- Competitive hourly pay rates & team bonus
- Get Paid Early!
*Additional terms and conditions apply.
At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit.Joina company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!
We make dreams happen—apply today!
The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The (CSR) is responsible for providing an A+ customer experience to David’s Bridal customers S/he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups.
Essential Job Functions:
- Use all systems to manage the customer flow to deliver five-star customer experience.
- Promote all alterations services and personalization options.
- Maintain high dress code standards as required by the Dress Code policy.
- Greet and escort all alterations customers to and from alterations for appointments.
- Press, steam, and spot clean all merchandise.
- Build long-term relationships to meet and exceed customer satisfaction and loyalty.
- Maintains a clean and well-organized alterations room.
- Performs duties and tasks as assigned by store management.
Physical Demands:
Education & Credentials:
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment.
- Prior sewing experience is helpful.
- Prior experience with computerized POS (Point of Sale) system
Now that we’ve popped the question, please say “I do”.
Part Time Benefits Include:
- Rewarding Environment and Competitive Pay
- Team Bonus
- Dayforce Wallet – Get Paid Early!
- Generous Team Member Discount After First Pay Period
- Vision Care
- Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
- 401K Program
- Discount for Identity Theft Protection
- Discounts for Home and Auto Insurance
- Discounts for Mobile
- Legal Benefits (MetLife Hyatt Legal Plans)
- Pet Insurance
Love wins when love is for Everyone!
David’s Bridal encourages applications from all qualified candidates. David’s Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at humanresources@dbi.com or 610.943.6200 if you need accommodation at any stage of the application process or want more information on our accommodation policies .
Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary.
The starting rate of pay offered will vary based on factors including but not limited to, position offered, location, training, and/or experience, and internal equity. This base pay range is specific to the state this role is posted in and may not be applicable to other locations. At David’s Bridal, it is not typical for an individual to be hired at the high end of the range in their role, and compensation decisions are dependent upon the details and circumstances of each position and candidate.
Apply Now
Back to results
Freqently Asked Questions
In Albuquerque, alterations CSRs ramp up coordination during busy wedding months by managing appointment schedules efficiently and prioritizing urgent garment pickups. This ensures timely service despite high demand, reflecting David’s Bridal’s commitment to a smooth, five-star customer experience.
Albuquerque’s growing retail sector and wedding industry fuel steady openings for alterations customer service representatives at David’s Bridal. Local hiring trends show consistent recruitment to support peak bridal seasons and weekend-heavy schedules, making it a promising job market for part-time retail professionals.
Alterations CSRs blend strong interpersonal skills with basic garment handling knowledge, such as steaming and spotting. Unlike general retail roles, they coordinate closely with alteration specialists and manage appointment flows, requiring multitasking to maintain elevated customer satisfaction in a specialized retail environment.
Starting as an alterations CSR can lead to roles like alterations coordinator, retail supervisor, or bridal consultant. Gaining expertise in customer relations and alterations operations at David’s Bridal paves the way for advancement within retail management or specialized bridal services.
David’s Bridal sets clear dress code standards for alterations CSRs to maintain a polished, bridal-appropriate look. Representatives are expected to present professionally, aligning with the store’s upscale atmosphere and enhancing the overall customer experience during appointments and pickups.
Part-time staff enjoy competitive hourly wages, a generous team discount, and a $400 referral bonus with no cap. Additional perks include early pay through Dayforce Wallet, vision care, supplemental insurance options, 401k participation, and various lifestyle discounts tailored to support employees locally.
David’s Bridal focuses heavily on inclusivity and customer emotion tied to weddings, creating a unique atmosphere. Alterations CSRs here manage not just transactions but emotional milestones, supported by specialized training and a community-driven culture that sets it apart from typical retail customer service jobs.
Hourly pay for this role generally ranges from $14 to $18 in Albuquerque, reflecting local retail market standards and the specialized nature of alterations customer service. Pay includes performance-based team bonuses, enhancing overall compensation beyond base rates.
A typical day involves greeting customers, scheduling alteration appointments, managing phone inquiries, pressing garments, and preparing dresses for pickup. This role requires balancing customer interaction with backstage organization to ensure flawless service and uphold David’s Bridal’s high customer satisfaction ratings.
David’s Bridal stands out by emphasizing diversity, equity, and inclusion, creating a supportive workplace. The company offers competitive perks, a strong referral program, and a culture focused on realizing bridal dreams, making it a rewarding place for alterations CSRs passionate about personalized customer care.
Find The Related Jobs
The University Of New Mexico
Custodian
Albuquerque, NM
Circle K
Customer Service Representative
Las Cruces, NM
Circle K
Customer Service Representative
Albuquerque, NM
Circle K
Customer Service Representative
Belen, NM
Circle K
Customer Service Representative
Tucumcari, NM
Circle K
Customer Service Representative
Deming, NM