Store Coach
Lynnwood, WA, US, 98036-6046
Compensation: $20.00 - $20.00 per hour plus tips.
Benefits:
- Paid Sick Time (Washington Paid Sick Leave or Seattle Sick and Safe time where applicable)
- Paid Vacation of 10 days per year, accruing at 3.08 hours per pay period
- FREE pizza, salad, and beverages
- Pet insurance
- Discounted gym membership
- Free counseling sessions
- Medical, dental and vision insurance eligibility based on hours worked
- 401(k) retirement
Summary
The Restaurant Supervisor Lead is the second in command on the store leadership team . You lead, coach and develop the skills of Shift Supervisors and Squad Crew while learning restaurant operations skill side by side with the General Manager.
You set the tone for team, showing how to embrace our customers as guests welcoming the pineapple adventurers, gluten-friendly cravers, and the sauceless rebels. You will model the idea that together our restaurants create an experience that makes sure everyone belongs.
Over 70% of MOD Leaders are promoted internally. Everyone belongs includes creating a place where our team find value in their work. Where their efforts get them to where they want to be. MOD can be your long-term career home or a bridge between two points.
Because at MOD; ALL PIZZAS ARE WELCOME!
Key Responsibilities
- Set and sustain the tone of the shift, keeping the energy high.
- Create positive vibes and a welcoming atmosphere for both Squad Crew and customers
- Keyholder cash handling responsibilities
- Listen, acknowledge and resolve any Squad crew and/or customer concerns. Escalate issues that require resolution restaurant general manager as appropriate
- Manage shift duties checklists and address/escalate any equipment malfunctions
- Focus on the growth and well-being of the Squad and celebrate wins
Required Qualifications
- Minimum of 1 year of customer service or restaurant experience
- Must be at least 18 years old
- Previous experience coaching, teaching and inspiring others
- Proven success in following and enforcing processes and standards; correcting and coaching in a compassionate manner
- Customer service skills and a proven ability to remain calm and focused
At our table,everyone has a place. Explore your inner pizza enthusiast and feel right at home.Apply todayto work in a restaurant that is also a social movement.
Job Segment:Operations, Retail
Freqently Asked Questions
Lynnwood exhibits a growing demand for Store Coaches in fast-casual dining due to expansion in this sector. Competition is moderate, with candidates often needing a blend of customer service experience and leadership skills to stand out among applicants familiar with Washington state labor standards.
A Store Coach in Lynnwood focuses on maintaining high energy and positive vibes, managing squad crew dynamics, and actively resolving concerns. This role requires adept multitasking to ensure guests feel welcomed while simultaneously coaching team members to deliver consistent service excellence.
Prospective Store Coaches should hone leadership skills, emotional intelligence, and conflict resolution abilities. Demonstrated experience in coaching teams with compassion and enforcing operational standards is crucial, alongside patience to manage both crew challenges and guest interactions effectively.
The Store Coach role uniquely blends operational oversight with direct team development, unlike typical retail supervisors who may focus more on sales metrics alone. Here, fostering an inclusive culture and hands-on coaching are equally prioritized alongside managing shift logistics.
Store Coach positions serve as a leadership stepping stone, offering internal promotion pathways exceeding 70% at MOD. Unlike entry-level roles centered on task execution, this role emphasizes skill development, team leadership, and operational mastery, paving the way to general management.
Working here means embracing a social movement culture that values diversity and inclusivity. Candidates should expect a supportive environment with perks like free meals and wellness benefits, reflecting the company’s commitment to employee well-being alongside operational excellence.
The advertised pay rate is $20.00 per hour plus tips, which can significantly enhance total earnings during busy shifts. This compensation aligns with regional standards for supervisory roles in the restaurant sector within Washington state, balancing base pay with variable gratuities.
Yes, benefits here extend beyond basics, including pet insurance, discounted gym memberships, free counseling, and a 401(k) plan. This comprehensive package reflects the company's investment in holistic employee care, distinguishing its employment offer locally.
Store Coaches are charged with setting the tone each shift to create energetic, welcoming spaces for both guests and crew. By modeling inclusivity and celebrating squad successes, they foster an environment where everyone feels valued—key to the brand’s identity as a social movement.
Candidates should bring at least one year of customer service or restaurant background alongside proven coaching capabilities. The focus is on compassionate leadership, enforcing standards thoughtfully, and remaining composed under pressure to guide both staff and guest interactions.
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