The Resident Services Specialist is responsible for supporting Sagora's Assisted Living communities as needed in support of the Resident Services team. This position will assist in directing and coordinating resident care to ensure company guidelines are met while following all state guidelines and regulations. In absence of the community Resident Services Director, this position supervises the resident services department, coordinates staffing needs, develops care plans, works with physicians and discharge planners, operates within department budget, and communicates with family members.
Sagora Senior Living is one of the top 50 senior housing operators in the United States, offering independent living, assisted living, and memory care services. We are looking for compassionate and caring individuals to join our team to uphold our "Residents First" philosophy. We offer a competitive compensation and benefits package along with additional company perks.
OurCore Valuesare Commitment, Empowerment, Communication, Excellence, and Teamwork!
If you are looking for a rewarding position and a great company culture, we urge you to apply!
Responsibilities:
- Act as or along-side the Resident Services Director of the community, assisting in all responsibilities of the head of the Resident Services department
- Ensure all Sagora standards are in place and provide feedback and training as needed
- Plan and delegate work assignments, ensuring effective scheduling
- Provide case management services to residents
- Facilitate and encourage family involvement with residents
- Assist in coordination of resident move-in and move-out to ensure a smooth transition for resident and family
- Investigate incidents, identify safety hazards, and implement corrective actions in a timely manner
- Develop and monitor resident service plans
- Coordinate wellness activities
- Ensure regulatory compliance and participate in management and agency surveys
Skills/Requirements:
- Must be a graduate of an accredited school of nursing, RN/LPN
- Ability to travel nationwide with limited notice
- Candidate must live in Dallas-Fort Worth or within an hour of a major airport near one of our communities in Florida
- 3 or more years of management experience in an Assisted Living or Memory Care community in a similar role
- Must be able to communicate effectively with residents, families, physicians, and associates
- Strong written communication and computer skills
- Availability to work outside of normal operating hours including evenings and weekends is required if needed. Our On-Call nurses will take clinical call in evenings.
Benefits:
- On Demand Pay – Request a pay advance and get paid the same day!
- Discount and rewards program – use for electronics, food, car buying, travel, fitness, and more!
- Health/ Dental/ Vision/ Disability/ Life Insurance
- Flex Spending Account
- Dependent Care Flex Plan
- Health Savings Account with employer contributions
- 401(k) Retirement Savings Plan with company matching!
- Paid time off and Holiday pay
- Associate Assistance Program – counseling services at the other end of the phone!
- Referral Bonus Program – earn money for referring your friends!
Freqently Asked Questions
In Fort Worth, employers often favor LVNs and LPNs with state licensure and certifications in assisted living care or memory care due to local regulatory standards. Additional training in case management or geriatric nursing can enhance candidacy for Resident Services Specialist positions.
Fort Worth's growing senior living community creates steady demand for skilled LVNs and LPNs. However, competition rises with more nursing professionals relocating here, so showcasing leadership experience and strong communication skills can improve hiring prospects.
This role requires blending clinical expertise with case management and supervisory abilities. Unlike standard nursing jobs, specialists coordinate resident care plans, manage staffing needs, and liaise with families, demanding both hands-on nursing and administrative strengths.
Daily tasks include overseeing resident care plans, scheduling nursing staff, facilitating family engagement, investigating safety concerns, and ensuring compliance with state regulations. This blend of clinical oversight and leadership makes the role uniquely dynamic in senior living settings.
With experience, these specialists can advance to community Resident Services Director roles or transition into broader healthcare management positions. Mastery of care coordination and regulatory compliance paves the way for leadership in senior housing operations.
Sagora fosters growth by offering mentoring, training aligned with company values, and opportunities to lead in the absence of directors. Their culture emphasizes empowerment and teamwork, helping specialists refine leadership and clinical skills in a supportive environment.
At Sagora, specialists often act as interim resident services directors, managing budgets and coordinating wellness activities. The role integrates company-wide standards with personalized resident care, reflecting Sagora’s commitment to excellence and family involvement.
In Fort Worth, Resident Services Specialists with LVN, LPN, or RN credentials typically earn between $55,000 and $70,000 annually. Salary varies based on experience, certifications, and management responsibilities within assisted living communities.
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