Retail Sales Associate
Posting Details
Job Details
Description
The Retail Sales Associate is responsible for enhancing the experience of customers and driving profitable sales by providing proactive consultative sales assistance and support to the customer, achieving department standards and goals, and performing sales-support activities to maintain a clean, in-stock, orderly, and well-merchandised sales floor for conducting sales activities. Candidate must have day, evening, and weekend availability for our Full-Time roles. We have flexible scheduling for our Part-Time openings.
The Retail Sales Associate will also:
* Identify customer needs and provide appropriate solutions using approved selling practices and guidelines
* Meet or exceed associate performance standards consistently
* Understand website navigation, and proactively leverages technology in order to facilitate the customer experience and provide customer solutions when the product is not available in the store
* Maintain current knowledge of merchandise lines; product features, benefits, and availability; and, if applicable, delivery, installation, and/or service options to respond to customer needs
* Process customer transactions in the Point of Sale system, including sales, returns, and exchanges in accordance with authorized procedures
* Complete required training in the expected timeframe, and participate in ongoing learning opportunities
* Partner with other selling and sales support associates and cashiers to provide superior customer service (i.e., locate merchandise, assist customers, answer phones and ring register)
* Perform other duties as assigned
American Freight is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment.
Qualifications
Skills
Behaviors
Motivations
Education
Experience
Licenses & Certifications
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Freqently Asked Questions
Retail sales associates excel when they combine strong communication with product knowledge and customer service. Being proactive in identifying customer needs and using technology for inventory checks also enhances performance in this role.
Growth often involves gaining expertise in merchandising, sales strategies, and team collaboration. Pursuing certifications in retail management or customer relations, along with consistent performance, can open doors to supervisory or store manager roles.
Daily tasks include assisting customers with product selection, managing transactions, restocking shelves, and maintaining an organized sales floor. Flexibility for day, evening, and weekend shifts is common to meet local shopping patterns.
The local market demands adaptability to diverse customer needs and managing inventory efficiently amid seasonal fluctuations. Familiarity with regional shopping trends and maintaining high customer satisfaction are key to standing out.
Retail sales associates in this area typically earn between $12 and $16 per hour, depending on experience and shift timings. Full-time positions often come with additional benefits that can enhance total compensation.
American Freight emphasizes proactive consultative sales and flexible scheduling, aiming to balance customer satisfaction with employee needs. Their focus on technology integration and team collaboration distinguishes their approach in retail sales.
Beyond sales, associates are expected to leverage online tools to assist customers, maintain a well-merchandised floor, and consistently meet performance standards, reflecting a commitment to both tech-savvy service and traditional retail excellence.
Competition can be moderate due to the region’s mix of local businesses and larger chains. Demonstrating flexibility, strong customer service skills, and familiarity with retail tech increases candidates' chances of securing a position.
While formal certifications aren't always required, credentials in customer service, retail management, or sales techniques enhance employability. Local employers value practical experience paired with knowledge of New York’s retail regulations.
Yes, American Freight offers part-time roles with adaptable scheduling to accommodate varied availability, including evenings and weekends, making it suitable for individuals seeking work-life balance or supplemental income.
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