Job Summary:
The Providence Center helps adults, adolescents and children affected by psychiatric illnesses, emotional problems and addictions by providing treatment and supportive services within a community setting.
The Medical Office Assistant Bilingual will greet visitors, schedule appointments, respond to telephone callers and take messages.
Duties and Responsibilities:
Collect demographic data, verify insurance coverage, amount of outstanding deductible, and collect fees as appropriate.
Interact with Access/Intake staff to facilitate the pre-admission process.
Enter and confirm all demographic and insurance information.
Determine and collect deductibles and copayments, as appropriate.
Respond to incoming telephone calls from outside agencies, insurance companies, staff and consumers.
Refer to the appropriate staff member, service component or community resource.
Candidate must be able assist and retrieve all documents in a timely fashion so the client can be seen for their access appointment.
Cover for lunches at main reception and for staff sick and vacation time.
Serve as a resource to staff regarding the Hispanic/Latino community.
Provide education and communicate on community resources and cultural matters.
Interpret/translate both language and cultural concerns for staff and other community service providers, as appropriate.
Other duties as assigned or required.
Requirements:
High school diploma with a business background and two years’ experience with third party reimbursement; or equivalent combination of education and experience required.
Must be able to multitask and work in an extremely busy environment.
Must also possess great typing skills, spelling, and grammar.
Excellent communication and customer service skills required.
General computer experience also required.
Spanish speaking required.
Care New England Health System (CNE) and its member institutions;
Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.
Freqently Asked Questions
Fluency in both English and Spanish is crucial for this role, enabling effective communication with diverse patients and staff. Mastery of medical terminology in both languages enhances accuracy when handling insurance data, scheduling, and translating cultural nuances for Care New England's community-focused healthcare services.
Multitasking is a daily necessity, requiring juggling appointment scheduling, insurance verification, and patient inquiries simultaneously. The role thrives on strong organizational skills and the ability to switch seamlessly between administrative and interpretive tasks in a fast-paced Barrington healthcare environment.
This position offers growth into specialized healthcare administration or medical billing roles, particularly within bilingual services. Expanding expertise in third-party reimbursement and community health outreach at Care New England can lead to supervisory or clinical assistant positions, reflecting the state’s increasing demand for bilingual healthcare professionals.
While not always mandatory, certifications like Medical Administrative Assistant (CMAA) or bilingual healthcare interpreter credentials are highly valued in Barrington. These credentials demonstrate proficiency in medical office operations and language skills, aligning well with Care New England's commitment to culturally competent care.
Barrington's healthcare sector shows moderate competition for bilingual roles, driven by growing Hispanic communities. Candidates with solid medical administrative experience and Spanish fluency, especially those familiar with third-party insurance systems, stand out to employers like Care New England seeking culturally sensitive staff.
Care New England emphasizes cultural liaison duties, requiring assistants to interpret not just language but also cultural contexts for patients and providers. This role also involves proactive coordination with intake teams and community resource education, reflecting the organization's holistic approach to mental health and addiction services.
The role goes beyond administrative tasks by educating both staff and patients about Hispanic/Latino community resources. This integration helps bridge healthcare access gaps and supports culturally informed care, reinforcing Care New England’s mission to serve diverse populations effectively within Barrington.
Salaries typically range between $38,000 and $45,000 annually, reflecting the specialized bilingual skills and healthcare administrative expertise required. Local demand for Spanish-speaking medical assistants at organizations like Care New England influences competitive compensation in this Rhode Island region.
Care New England fosters a supportive environment prioritizing mental health and community wellness. Assistants are encouraged to engage empathetically with patients and collaborate closely with multidisciplinary teams, making the bilingual assistant role vital in delivering personalized, culturally aware administrative support.
This position uniquely blends patient-facing administrative duties with cultural interpretation, emphasizing mental health and addiction treatment services. Care New England’s integrated approach requires assistants to be proactive communicators and community resource experts, differentiating it from typical clinical office assistant roles.
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