Job Summary:
The Providence Center helps adults, adolescents and children affected by psychiatric illnesses, emotional problems and addictions by providing treatment and supportive services within a community setting.
The Medical Office Assistant Bilingual will greet visitors, schedule appointments, respond to telephone callers and take messages.
Duties and Responsibilities:
Collect demographic data, verify insurance coverage, amount of outstanding deductible, and collect fees as appropriate.
Interact with Access/Intake staff to facilitate the pre-admission process.
Enter and confirm all demographic and insurance information.
Determine and collect deductibles and copayments, as appropriate.
Respond to incoming telephone calls from outside agencies, insurance companies, staff and consumers.
Refer to the appropriate staff member, service component or community resource.
Candidate must be able assist and retrieve all documents in a timely fashion so the client can be seen for their access appointment.
Cover for lunches at main reception and for staff sick and vacation time.
Serve as a resource to staff regarding the Hispanic/Latino community.
Provide education and communicate on community resources and cultural matters.
Interpret/translate both language and cultural concerns for staff and other community service providers, as appropriate.
Other duties as assigned or required.
Requirements:
High school diploma with a business background and two years’ experience with third party reimbursement; or equivalent combination of education and experience required.
Must be able to multitask and work in an extremely busy environment.
Must also possess great typing skills, spelling, and grammar.
Excellent communication and customer service skills required.
General computer experience also required.
Spanish speaking required.
Care New England Health System (CNE) and its member institutions;
Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.
Freqently Asked Questions
Highlighting your fluency in both written and spoken Spanish is key for a Medical Office Bilingual role. Showcase experiences where you effectively communicated medical or administrative information in Spanish, especially in healthcare settings. Including any certifications in medical interpretation or language skills can also strengthen your application.
Besides typical administrative tasks, a bilingual medical office assistant bridges language gaps by translating documents, interpreting patient needs, and educating on cultural nuances. This role requires multitasking between scheduling, insurance verification, and facilitating communication between Spanish-speaking patients and healthcare providers.
In Providence, bilingual medical office assistants can progress into roles like medical office manager, patient services coordinator, or healthcare interpreter specialist. Gaining additional certifications or healthcare knowledge often opens doors to supervisory positions within local facilities like Care New England.
Medical Office Assistants who are bilingual in Providence generally earn between $38,000 and $47,000 annually. Factors influencing pay include experience, specific language proficiency, and familiarity with healthcare administration, especially within organizations like Care New England.
Care New England fosters an inclusive environment where bilingual staff are resources for cultural interpretation, ensuring patient needs are met with sensitivity. They provide ongoing cultural competency training and encourage collaboration to bridge language and cultural gaps effectively.
At Care New England, the Medical Office Assistant Bilingual role emphasizes community-focused psychiatric and addiction support, requiring not just language skills but also cultural insight into Hispanic/Latino populations. This contrasts with more general medical assistant roles that may focus less on cultural liaison duties.
Challenges include navigating complex insurance information, managing high call volumes, and accurately interpreting both language and cultural nuances. Given Providence's diverse population, assistants must balance administrative duties with being patient advocates, often under time constraints.
Yes, Providence's diverse demographic and focus on community mental health create strong demand for bilingual medical office assistants. Fluency in Spanish paired with healthcare experience is highly valued in centers like The Providence Center, enhancing patient access and care quality.
Key technical skills include proficiency with electronic health records, appointment scheduling software, and insurance verification systems. Strong typing speed, accurate data entry, and familiarity with third-party reimbursement processes are essential in fast-paced Providence clinics.
Bilingual assistants act as vital cultural and linguistic bridges by translating medical information, educating patients on available resources, and ensuring clear communication. Their role enhances trust and engagement, directly improving healthcare accessibility for Hispanic/Latino patients served by Care New England.
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