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Office Clerk
Redner's Markets Inc.
Location : Hamburg, PA, 19526
Job Type : Full Time
Date Posted : 1 December 2025
Office Clerk
Posting Details
Job Details
Description
POSITION TITLE: Customer Service/Service Desk
DEPARTMENT: Front End
REPORTS TO: Store Director/Bookkeeper
FLSA STATUS: Non-Exempt
JOB SUMMARY:
To provide and maintain high standards of customer service throughout the front-end operations. To supervise and direct all front-end personnel and activities.
ESSENTIAL JOB FUNCTIONS:
1) Promote customer goodwill by providing high standards of customer service.
2) Supervise and schedule activities of front-end personnel to ensure consistent application of high customer courtesy standards.
3) Maintain effective work schedules for front-end personnel to keep customer inconvenience to a minimum.
4) Enforce store policy as it relates to front end operations and assists bookkeeper with discipline of front-end associates who fail to abide by company policies and procedures.
5) Delegate responsibilities to cashiers as prescribed by store management or store bookkeeper.
6) Conduct training programs for new associates, as well as associates already on board.
7) Assist cashiers with price checks, voids, or any cash register related items.
8) Keep store management and scan coordinator informed of all pricing inaccuracies.
9) Assist customers with returned merchandise, over rings, and overcharges.
10) Approve customer checks and enforce Redner’s check cashing policies.
11) Maintain a regular cleaning schedule and overall good housekeeping of the front end.
12) Order and control front end supplies (register paper, ribbons, etc.)
13) Greet and customers and be observant of people in the store.
14) Abide by all company policies as stated in the Employee Handbook.
SUPPLEMENTAL JOB FUNCTIONS:
1) Provide for proper staffing of Service Center and provide proper training for Acting Customer Service Supervisor.
MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
1) Strong oral and written communication skills for dealing with customers, employees, and Vendors.
2) Strong analytical and mathematics skills for conducting accurate audits.
3) Must be knowledgeable in federal and state child labor laws regarding employment of individuals under the age of 18.
4) Must be able to stand upright for most of your scheduled work shift.
Qualifications
Skills
Behaviors
Motivations
Education
Experience
Licenses & Certifications
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Freqently Asked Questions
Proficiency in customer communication, scheduling, and basic math are vital for office clerks in Hamburg, PA. These skills help manage front-end personnel efficiently and handle price checks or cash register issues, ensuring smooth store operations in local retail environments like Redner's Markets Inc.
Office clerks in Hamburg enhance customer satisfaction by supervising cashiers, managing schedules to reduce wait times, and swiftly addressing pricing errors or returns. Their role in maintaining high service standards directly impacts shoppers’ perceptions, especially in community-focused stores such as Redner's Markets.
While formal certifications aren’t mandatory for office clerks in Hamburg, possessing knowledge of federal and Pennsylvania state labor laws, especially regarding minors, is highly advantageous. Training in customer service and register operations can also boost job performance locally.
Office clerks in Hamburg, PA, typically earn between $12 to $15 per hour, depending on experience and responsibilities. Redner's Markets Inc. aligns with local market rates, offering competitive pay that reflects the role’s front-end supervisory duties and customer service focus.
At Redner's Markets Inc., office clerks combine customer service with supervisory tasks, including staff scheduling and enforcing store policies. This blend of responsibilities provides a more dynamic role compared to typical desk clerk positions, emphasizing leadership within front-end retail operations.
Handling check approvals and enforcing company policies can be challenging. Office clerks should be adept at conflict resolution and possess strong analytical skills to manage cash discrepancies. Familiarity with Redner’s check cashing rules ensures smoother daily operations in this retail setting.
Hamburg’s retail sector shows steady demand for office clerks skilled in customer-facing roles due to the presence of grocery chains like Redner's Markets. Seasonal fluctuations may affect hiring rates, but consistent community patronage supports ongoing recruitment opportunities.
Candidates should be ready for extended periods of standing and active engagement on the front-end, typical in Hamburg’s retail environments. The role requires stamina and attentiveness to maintain high customer service standards throughout shifts.
By strategically organizing front-end personnel shifts and delegating tasks, office clerks ensure peak hours are well staffed, reducing checkout delays. This careful scheduling is key to maintaining customer satisfaction in busy Hamburg retail stores.
Starting as an office clerk can lead to supervisory roles or specialized positions within store management. Gaining expertise in scheduling, training, and policy enforcement opens doors to higher responsibilities at Redner's and similar retail companies.
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