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Service Porter
Sonic Automotive
Location : Charlotte, NC, 28202
Job Type : Full Time
Salary : competitive
Date Posted : 1 December 2025
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Service Porter - Town & Country Toyota in Charlotte, NC at Sonic Automotive
Date Posted: 10/2/2025
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Job Snapshot
About
AtTown & Country Toyota
Job Description
The Service Greeter/Porter is responsible for moving service customer vehicles to ensure smooth and efficient traffic flow through the facility and increase customer convenience and maintaining an orderly service parking area.
Duties and Responsibilities:
· Greets all customers entering the service area with a friendly, upbeat professional attitude, answers their questions, and directs them to the appropriate person or location
· Determines if customers coming into service have an appointment. Records customer’s name, VIN, tag number, mileage, and existing vehicle damage (walk around)
· Controls service traffic flow, parking and assist with loaner vehicles as needed. Parks vehicles after they have been written up
· Drive safely and reports any lot damage immediately. Zero lot damage is the goal and the expectation
· Retrieve customer vehicles at cashier for pick-up; wait at vehicle for customer, thank customers for their business
· Install disposable seat covers, steering wheel covers, floor mats and I.D. tags in all the vehicles taken in for service
· Deliver the keys and repair order hard copies to the appropriate Service Advisor immediately after parking a vehicle in the service parking lot
· Maintains a clean and safe service drive area, free of trash, water, leaves and dirt.
· Drives vehicles to and from service lane, service stalls, and parking lot as needed.
· Makes key tags for vehicles
· Maintains a professional appearance
· Performs other duties as assigned
· To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
· The requirements listed are representative of the knowledge, skill, and/or ability required.
· Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· All applicants must be authorized to work in the USA
· All applicants must perform duties and responsibilities in a safe manner
· All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license
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Freqently Asked Questions
Charlotte’s fast-growing automotive market means Service Porters face a busier pace with diverse vehicle types. The city’s traffic patterns and facility layouts can affect parking logistics, making local knowledge valuable for efficient vehicle movement and enhanced customer service at Sonic Automotive.
Navigating the high volume of service vehicles during peak hours requires quick decision-making to maintain order without causing delays. Seasonal weather changes in Charlotte may also impact lot conditions, demanding proactive cleanliness and safety management.
Mastering safe vehicle handling, customer interaction finesse, and sharp observational skills for spotting damages are key. Familiarity with basic automotive protocols and maintaining a professional demeanor can significantly boost performance in this role.
Absolutely, starting as a Service Porter can open doors to roles like Service Advisor or Lot Manager. Gaining experience in customer service, vehicle logistics, and dealership operations often positions employees for growth in Sonic Automotive and beyond.
Expect a dynamic day involving greeting customers warmly, managing vehicle parking, inspecting cars for damages, maintaining lot cleanliness, and collaborating closely with service advisors to ensure smooth customer experiences.
Candidates must pass pre-employment screenings including background checks, motor vehicle records, drug tests, and hold a valid driver’s license. While no special certifications are mandated, a clean driving record is critical for safety and compliance.
Charlotte’s expanding automotive sector drives steady demand for Service Porters, but competition remains moderate. Candidates with strong customer service skills and reliable driving records stand out to employers like Sonic Automotive.
Most suburban areas around Charlotte offer reasonable commute times, though peak hours may cause delays. Prospective Service Porters should consider traffic patterns and parking availability to ensure punctuality and job satisfaction.
Sonic Automotive emphasizes a customer-centric approach, requiring Porters to combine vehicle logistics with exceptional interpersonal skills. The focus on a clean, safe lot and efficient service flow differentiates this position within the local market.
Service Porter salaries in Charlotte typically range from $12 to $16 per hour, influenced by experience and dealership size. Sonic Automotive offers competitive pay aligned with regional standards to attract reliable, customer-focused candidates.
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