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Retail Sales Associate
American Freight
Location : Grosse Pointe, MI, 48230
Job Type : Full Time
Date Posted : 2 December 2025
Retail Sales Associate
Posting Details
Job Details
Description
The Retail Sales Associate is responsible for enhancing the experience of customers and driving profitable sales by providing proactive consultative sales assistance and support to the customer, achieving department standards and goals, and performing sales-support activities to maintain a clean, in-stock, orderly, and well-merchandised sales floor for conducting sales activities. Candidate must have day, evening, and weekend availability for our Full-Time roles. We have flexible scheduling for our Part-Time openings.
The Retail Sales Associate will also:
* Identify customer needs and provide appropriate solutions using approved selling practices and guidelines
* Meet or exceed associate performance standards consistently
* Understand website navigation, and proactively leverages technology in order to facilitate the customer experience and provide customer solutions when the product is not available in the store
* Maintain current knowledge of merchandise lines; product features, benefits, and availability; and, if applicable, delivery, installation, and/or service options to respond to customer needs
* Process customer transactions in the Point of Sale system, including sales, returns, and exchanges in accordance with authorized procedures
* Complete required training in the expected timeframe, and participate in ongoing learning opportunities
* Partner with other selling and sales support associates and cashiers to provide superior customer service (i.e., locate merchandise, assist customers, answer phones and ring register)
* Perform other duties as assigned
American Freight is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment.
Qualifications
Skills
Behaviors
Motivations
Education
Experience
Licenses & Certifications
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Freqently Asked Questions
In Grosse Pointe, retail sales associates who excel combine strong customer interaction abilities with tech-savviness, such as navigating POS systems and online inventory tools. Mastery of product knowledge and flexible scheduling also boosts their appeal in this diverse retail environment.
Retail sales associates often juggle meeting sales goals while ensuring customers feel valued. Successful associates prioritize understanding customer needs quickly, offering tailored solutions, and maintaining an inviting sales floor, which naturally drives profitable sales alongside excellent service.
Starting as a retail sales associate often leads to roles such as store supervisor, inventory manager, or even district sales manager. Many develop leadership and merchandising skills that enable upward mobility within retail operations or transition into sales strategy and customer experience roles.
While formal certifications aren’t mandatory, completing customer service excellence training or retail management courses available locally can enhance a candidate’s profile. American Freight and other retailers value associates who engage in ongoing learning to stay current with merchandising and sales techniques.
American Freight emphasizes diversity and customer-focused service, shaping their retail sales associates to be proactive problem solvers who use technology effectively. Their flexible scheduling options and commitment to equal opportunity foster a supportive, inclusive work environment for associates.
Associates at American Freight are expected not only to meet sales goals but also to actively collaborate with team members and leverage digital tools for customer solutions. This blend of teamwork and tech integration distinguishes their approach from more traditional retail sales roles.
Grosse Pointe's retail sector sees moderate competition, with full-time retail sales associate roles attracting candidates valuing stable schedules. Flexibility in part-time openings can widen applicant pools, while strong interpersonal skills often tip the balance in hiring decisions.
Retail sales associates in Grosse Pointe typically earn between $12 and $17 per hour. Pay depends on experience, role seniority, and store performance. Companies like American Freight may also offer incentives tied to sales achievements or customer satisfaction metrics.
American Freight’s focus on consultative selling and technology use sets its retail sales associates apart in Grosse Pointe. The company’s commitment to diversity and flexible scheduling also creates a distinctive workplace environment compared to some Michigan retailers with more rigid structures.
Daily duties include assisting customers with product choices, managing transactions through POS systems, restocking and merchandising the sales floor, and collaborating with team members to maintain a seamless shopping experience. Flexibility to work varied shifts is essential.
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