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State Supplement Program Coordinator
UMass Medical School
Location : Charlestown,MA
Job Type : Full Time
Salary : $64,000.00/Hr
Date Posted : 1 December 2025
Job Number: 2025-48910
Category:Administrative Professional
Location: Charlestown, MA
Shift:Day
Exempt/Non-Exempt:Exempt
Business Unit:ForHealth Consulting
Department:ForHealth Consulting - State Supplementary PMTS ADMIN - W407638
Job Type:Full-Time
Num. Openings: 3
Post Date: Nov. 17, 2025
Work Location:100% Remote
Salary Minimum:USD $54,000.00/Hr.
Salary Maximum:USD $64,000.00/Hr.
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State Supplement Program Coordinator
Job Number: 2025-48910
Category:Administrative Professional
Location: Charlestown, MA
Shift:Day
Exempt/Non-Exempt:Exempt
Business Unit:ForHealth Consulting
Department:ForHealth Consulting - State Supplementary PMTS ADMIN - W407638
Job Type:Full-Time
Num. Openings: 3
Post Date: Nov. 17, 2025
Work Location:100% Remote
Salary Minimum:USD $54,000.00/Hr.
Salary Maximum:USD $64,000.00/Hr.
Why Join Us?
- Purpose-driven work:Help ensure some of the Commonwealths most vulnerable residents can access essential benefits.
- Professional growth:Engage in cross-functional projects, system testing, and procedure development.
- Collaborative environment:Work alongside mission-oriented professionals committed to service excellence.
General Summary of the Position
Make a direct impact on the lives of thousands of older adults and individuals with disabilities across Massachusetts. As an SSP Program Coordinator, you will play a key role in helping residents access essential state benefits by evaluating benefit eligibility, guiding clients through program requirements, and ensuring accurate case management in a dynamic, fast-paced environment.
The Access and Eligibility Services group supports critical state and federal public assistance programs on behalf of the Massachusetts Department of Transitional Assistance (DTA). The State Supplement Program (SSP) provides approximately $156 million annually in cash benefits to more than 167,000 low-income aged and disabled clients—and ForHealth Consulting at UMass Chan Medical School administers the SSP with a mission-driven focus on quality, integrity, and client service.
- Conduct comprehensive case reviews to determine benefit eligibility by researching, analyzing, and validating incoming client data in accordance with state and federal regulations.
- Serve as a direct point of contact on inbound and outbound calls with clients, payees, and authorized parties, providing patient, clear, and consistent guidance, even during challenging conversations.
- Make timely, accurate updates to client case records, including demographic details, eligibility status, and payment information, based on submitted documents, phone communications, data files, reports, and system queues.
- Continuously monitor cases to ensure compliance with all applicable program rules and regulations.
- Identify potential quality assurance, program integrity, or process issues, and contribute to ongoing improvements that enhance program performance.
- Assist in developing and refining program procedures to ensure alignment with policy and regulatory requirements.
- Support the design, testing, and implementation of updates and enhancements to SSP system functionality.
- Represent the program at SSP appeal hearings, clearly explaining SSP determinations in accordance with state and federal regulations.
- Provide telephonic support for the SUN Bucks program as needed, delivering the same high-standard, policy-accurate assistance.
- Participate in analyses, special projects, and preparation of internal reports as assigned.
- Collaborate with colleagues across the Access and Eligibility Services group and support related human services programs when required.
Required Qualifications:
- Bachelors degree or at least 2 years of equivalent experience
- Excellent interpersonal communication skills with individuals across a broad range of cognitive ability
- High comfort level with phone calls
- Strong working knowledge of computer systems and programs, particularly Microsoft Office applications (Word, Excel, PowerPoint)
- Strong written communication skills
- Ability to read, interpret, apply and explain the provisions of the laws, regulations, policies and procedures governing program eligibility and operations for SSP and SUN Bucks
- Ability to exercise self-accountability, seek out and follow current procedures, and adapt to changes
- Ability to prioritize effectively to meet deadlines under pressure
- Demonstrated sensitivity to the needs and concerns of aged/disabled and economically vulnerable populations
- Ability to maintain confidentiality of client personal information in accordance with applicable laws, regulations and program policies
Preferred Qualifications:
- Demonstrated knowledge of public assistance programs, preferably Title II and Title XVI of the Social Security Act and those programs administered by the Department of Transitional Assistance or similar public service agency
- Case management, client assistance, or customer service experience
- Fluency in an additional language, preferably Spanish
Posting Disclaimer:
This job posting outlines the primary responsibilities and qualifications for the role but is not intended to be an exhaustive list. Duties and expectations may evolve in response to the needs of the department and the broader institution.
In alignment with our commitment to pay transparency, the base salary range for this position is listed above (exclusive of benefits and retirement). At UMass Chan Medical School, final base salary offers are determined based on a combination of factors, including your skills, education, and relevant experience. We also consider internal equity to ensure fair and consistent compensation across our teams.
Please note that the range provided reflects the full base salary range for this position. Offers are typically made within the midrange to allow for future growth and development within the role.
In addition to base pay, UMass Chan offers a comprehensive Total Rewards package, which includes paid time off, medical, dental, and vision coverage, and participation in a 401(a)-retirement plan, with the option to contribute to a voluntary 403(b) plan.
UMass Chan welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.
Freqently Asked Questions
State Supplement Program Coordinators excel in client eligibility assessment, regulatory compliance, and case management specifically for aged and disabled populations. Their expertise in interpreting state and federal assistance guidelines sets them apart from generic administrative professionals, ensuring vulnerable residents receive accurate benefits.
Advancement opportunities often include roles in program management, policy development, or specialized consulting within public assistance sectors. Gaining cross-functional project experience, system testing skills, and expertise in state benefit regulations can propel a coordinator toward senior administrative or policy analyst roles.
Expect to conduct thorough case reviews, communicate with clients via phone, update eligibility records, and collaborate virtually with colleagues. The remote environment demands strong digital communication skills and proficiency with systems for accurate, timely processing of benefit determinations.
Salaries generally range from $54,000 to $64,000 annually, reflecting both expertise in public assistance programs and local living costs. This compensation aligns with the administrative professional category and accounts for the specialized knowledge required for managing state supplementary payments.
Working at UMass Medical School involves balancing high-volume case management with mission-driven service excellence. Coordinators must navigate complex program regulations while contributing to system improvements and interdepartmental collaboration, all within a purpose-focused academic health environment.
UMass Medical School fosters a collaborative and mission-oriented workplace where coordinators engage in cross-functional projects and continuous learning. This environment supports professional growth while emphasizing commitment to serving vulnerable populations with integrity and empathy.
Charlestown's proximity to Boston and its healthcare hubs creates a steady demand for administrative professionals skilled in public assistance programs. Candidates with expertise in state regulations and remote work adaptability are particularly sought after in this region.
While certifications aren't always mandatory, credentials related to social services, case management, or public administration can enhance candidacy. In Massachusetts, familiarity with Department of Transitional Assistance policies and proficiency in Spanish are advantageous for serving diverse communities.
The provided salary range aligns competitively with Charlestown's administrative job market, balancing cost of living and required expertise. Remote work flexibility also broadens earning potential by reducing commute-related expenses common in the Boston metropolitan area.
UMass Medical School emphasizes a blend of rigorous regulatory knowledge, advanced case management, and active participation in procedural enhancements. The role also demands high-level interpersonal communication tailored to vulnerable populations, setting it apart through its mission-driven and collaborative approach.
Framingham, MAPopular Searches for Program Coordinator