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Retail Sales Associate
American Freight
Location : Niagara Falls, NY, 14301
Job Type : Full Time
Date Posted : 2 December 2025
Retail Sales Associate
Posting Details
Job Details
Description
The Retail Sales Associate is responsible for enhancing the experience of customers and driving profitable sales by providing proactive consultative sales assistance and support to the customer, achieving department standards and goals, and performing sales-support activities to maintain a clean, in-stock, orderly, and well-merchandised sales floor for conducting sales activities. Candidate must have day, evening, and weekend availability for our Full-Time roles. We have flexible scheduling for our Part-Time openings.
The Retail Sales Associate will also:
* Identify customer needs and provide appropriate solutions using approved selling practices and guidelines
* Meet or exceed associate performance standards consistently
* Understand website navigation, and proactively leverages technology in order to facilitate the customer experience and provide customer solutions when the product is not available in the store
* Maintain current knowledge of merchandise lines; product features, benefits, and availability; and, if applicable, delivery, installation, and/or service options to respond to customer needs
* Process customer transactions in the Point of Sale system, including sales, returns, and exchanges in accordance with authorized procedures
* Complete required training in the expected timeframe, and participate in ongoing learning opportunities
* Partner with other selling and sales support associates and cashiers to provide superior customer service (i.e., locate merchandise, assist customers, answer phones and ring register)
* Perform other duties as assigned
American Freight is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment.
Qualifications
Skills
Behaviors
Motivations
Education
Experience
Licenses & Certifications
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Freqently Asked Questions
Retail sales associates in Niagara Falls often juggle attentive customer interactions while ensuring shelves stay stocked and organized. This balance boosts sales and enhances shopper satisfaction, which is crucial in a tourist-influenced market like Niagara Falls, NY, where foot traffic can fluctuate seasonally.
Given Niagara Falls' unique blend of local shoppers and tourists, sales associates benefit from adaptability and strong communication skills to address diverse customer needs swiftly. Familiarity with point-of-sale systems and product knowledge tailored to high-demand merchandise also provides a competitive edge.
Employers in Niagara Falls often seek candidates with basic customer service experience, flexibility in scheduling, and strong interpersonal skills. Highlighting your ability to manage sales transactions and eagerness to learn about product lines can significantly improve your chances in this market.
At American Freight, associates are encouraged to leverage technology for customer solutions and collaborate closely with team members, creating a supportive environment. The company’s commitment to diversity and equal opportunity fosters an inclusive workplace unique to its culture in Niagara Falls.
American Freight offers ongoing training and flexible scheduling, which supports skill development and work-life balance. Associates often find opportunities to advance within retail operations, especially by mastering consultative sales techniques and technology use in-store.
Retail sales associates in Niagara Falls typically earn between $12 and $16 per hour, depending on experience and hours. American Freight's roles align with this range, often supplemented by performance bonuses and potential overtime during peak seasons.
Managing fluctuating customer volumes, especially on weekends or holidays, combined with restocking and maintaining merchandise displays, are common challenges. Full-time associates must also adapt to varying shift times while consistently delivering excellent service.
Networking locally and emphasizing flexibility in shifts, especially evenings and weekends, can improve hiring odds. Demonstrating familiarity with retail technology and a proactive customer service approach helps candidates stand out in Niagara Falls’ retail sector.
American Freight values availability across days, evenings, and weekends, especially for full-time roles. Part-time positions offer more flexible scheduling, allowing associates in Niagara Falls to balance work with personal or educational commitments effectively.
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