Retail Sales Associate
Posting Details
Job Details
Description
The Retail Sales Associate is responsible for enhancing the experience of customers and driving profitable sales by providing proactive consultative sales assistance and support to the customer, achieving department standards and goals, and performing sales-support activities to maintain a clean, in-stock, orderly, and well-merchandised sales floor for conducting sales activities. Candidate must have day, evening, and weekend availability for our Full-Time roles. We have flexible scheduling for our Part-Time openings.
The Retail Sales Associate will also:
* Identify customer needs and provide appropriate solutions using approved selling practices and guidelines
* Meet or exceed associate performance standards consistently
* Understand website navigation, and proactively leverages technology in order to facilitate the customer experience and provide customer solutions when the product is not available in the store
* Maintain current knowledge of merchandise lines; product features, benefits, and availability; and, if applicable, delivery, installation, and/or service options to respond to customer needs
* Process customer transactions in the Point of Sale system, including sales, returns, and exchanges in accordance with authorized procedures
* Complete required training in the expected timeframe, and participate in ongoing learning opportunities
* Partner with other selling and sales support associates and cashiers to provide superior customer service (i.e., locate merchandise, assist customers, answer phones and ring register)
* Perform other duties as assigned
American Freight is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment.
Qualifications
Skills
Behaviors
Motivations
Education
Experience
Licenses & Certifications
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Freqently Asked Questions
In Tonawanda, Retail Sales Associates who excel often showcase strong communication, adaptability to flexible schedules, and tech-savviness for online inventory checks. Mastery in product knowledge and customer engagement boosts sales success, especially in stores like American Freight where customer service is pivotal.
Retail sales positions often open doors to roles like department supervisor or store manager. Gaining expertise in sales strategies and mastering inventory systems can accelerate advancement. Continuous learning and consistent performance in retail sales lay a solid foundation for upward mobility.
Expect engaging with customers, maintaining merchandise displays, processing transactions, and collaborating with your team. Flexibility across shifts, including weekends and evenings, is common. Leveraging in-store technology to assist customers is also a growing aspect of the role.
American Freight emphasizes proactive customer support and teamwork, encouraging associates to deliver personalized shopping experiences. The company fosters diversity and equal opportunity, ensuring a respectful workplace while driving sales through consultative approaches.
Hiring at American Freight involves assessing your availability, customer service aptitude, and ability to meet performance goals. Flexibility in scheduling and a willingness to learn product details are highly valued during recruitment, reflecting the company's focus on quality service.
Tonawanda’s retail sector shows steady demand for sales associates, with moderate competition. Candidates who highlight flexibility, customer engagement skills, and familiarity with point-of-sale systems often gain an advantage, especially in well-established stores like American Freight.
Generally, no formal certifications are mandatory, but having a strong grasp of retail sales techniques and technology tools can set candidates apart. Some employers may provide on-the-job training to enhance skills related to product knowledge and customer service.
Retail Sales Associates in Tonawanda typically earn between $11 and $16 per hour, depending on experience and schedule flexibility. Positions at American Freight may offer competitive wages aligned with local market standards, plus potential bonuses tied to performance.
American Freight focuses heavily on consultative selling and teamwork, encouraging associates to use technology for enhanced customer support. Their commitment to diversity and fair treatment creates a welcoming environment, distinguishing their retail sales associate experience.
Associates may need to balance fluctuating customer volumes with maintaining merchandising standards. Embracing flexible shifts and proactive communication with team members helps manage workload effectively, ensuring smooth operations and positive customer interactions.
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