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Retail Sales Associate
American Freight
Location : Ferndale, MI, 48220
Job Type : Full Time
Date Posted : 2 December 2025
Retail Sales Associate
Posting Details
Job Details
Description
The Retail Sales Associate is responsible for enhancing the experience of customers and driving profitable sales by providing proactive consultative sales assistance and support to the customer, achieving department standards and goals, and performing sales-support activities to maintain a clean, in-stock, orderly, and well-merchandised sales floor for conducting sales activities. Candidate must have day, evening, and weekend availability for our Full-Time roles. We have flexible scheduling for our Part-Time openings.
The Retail Sales Associate will also:
* Identify customer needs and provide appropriate solutions using approved selling practices and guidelines
* Meet or exceed associate performance standards consistently
* Understand website navigation, and proactively leverages technology in order to facilitate the customer experience and provide customer solutions when the product is not available in the store
* Maintain current knowledge of merchandise lines; product features, benefits, and availability; and, if applicable, delivery, installation, and/or service options to respond to customer needs
* Process customer transactions in the Point of Sale system, including sales, returns, and exchanges in accordance with authorized procedures
* Complete required training in the expected timeframe, and participate in ongoing learning opportunities
* Partner with other selling and sales support associates and cashiers to provide superior customer service (i.e., locate merchandise, assist customers, answer phones and ring register)
* Perform other duties as assigned
American Freight is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment.
Qualifications
Skills
Behaviors
Motivations
Education
Experience
Licenses & Certifications
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Freqently Asked Questions
Prospective Retail Sales candidates in Ferndale should emphasize strong customer service abilities, familiarity with point-of-sale systems, and adaptability to flexible scheduling. Highlighting product knowledge and teamwork experience can greatly improve your chances in competitive retail markets like American Freight's.
A Retail Sales Associate balances proactive engagement with customers while maintaining the sales floor's organization. This includes identifying customer needs quickly, offering solutions, and efficiently processing transactions, ensuring a seamless shopping experience even during peak hours.
Retail sales roles often serve as stepping stones toward supervisory or management positions. By consistently exceeding sales targets and demonstrating leadership, associates can leverage experience at companies like American Freight to climb the retail career ladder.
American Freight emphasizes a consultative sales approach paired with technology use to enhance customer experience. Their commitment to diversity and flexible scheduling creates an inclusive environment uncommon in many local retail jobs.
The company offers flexible scheduling options, including part-time roles with varied shifts like evenings and weekends, which helps associates maintain work-life balance while meeting store demands.
While certifications aren't always mandatory, experience with retail software and customer service excellence are highly valued in Ferndale. Familiarity with inventory management and merchandising can also provide an edge given the area's competitive retail landscape.
Ferndale's retail sector shows steady demand for sales associates due to its vibrant shopping districts. However, competition remains moderate as adjacent cities like Detroit offer larger markets, making local experience particularly advantageous here.
Retail Sales Associates in Ferndale typically earn between $12 and $16 per hour depending on experience and schedule flexibility. Full-time positions with companies like American Freight may include benefits, adding value beyond base pay.
American Freight’s associates actively use online inventory tools to find products not immediately available in-store, combining digital assistance with traditional sales. This integration of technology into daily duties enhances customer satisfaction distinctively.
American Freight fosters an inclusive culture by adhering strictly to equal opportunity policies. This commitment ensures respectful treatment, fair advancement, and a welcoming atmosphere for associates from diverse backgrounds.
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