Retail Sales Associate
Posting Details
Job Details
Description
The Retail Sales Associate is responsible for enhancing the experience of customers and driving profitable sales by providing proactive consultative sales assistance and support to the customer, achieving department standards and goals, and performing sales-support activities to maintain a clean, in-stock, orderly, and well-merchandised sales floor for conducting sales activities. Candidate must have day, evening, and weekend availability for our Full-Time roles. We have flexible scheduling for our Part-Time openings.
The Retail Sales Associate will also:
* Identify customer needs and provide appropriate solutions using approved selling practices and guidelines
* Meet or exceed associate performance standards consistently
* Understand website navigation, and proactively leverages technology in order to facilitate the customer experience and provide customer solutions when the product is not available in the store
* Maintain current knowledge of merchandise lines; product features, benefits, and availability; and, if applicable, delivery, installation, and/or service options to respond to customer needs
* Process customer transactions in the Point of Sale system, including sales, returns, and exchanges in accordance with authorized procedures
* Complete required training in the expected timeframe, and participate in ongoing learning opportunities
* Partner with other selling and sales support associates and cashiers to provide superior customer service (i.e., locate merchandise, assist customers, answer phones and ring register)
* Perform other duties as assigned
American Freight is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment.
Qualifications
Skills
Behaviors
Motivations
Education
Experience
Licenses & Certifications
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Freqently Asked Questions
Grand Island's retail sector shows moderate competition for sales associate roles, balancing local demand with a steady supply of candidates. Employers like American Freight seek proactive associates who can enhance customer experiences, so having strong sales skills helps candidates stand out in this regional market.
While formal certifications aren't mandatory, completing customer service or sales training programs can boost employability in New York. Retailers in Grand Island often value associates familiar with POS systems and product knowledge, which can sometimes be gained through state-sponsored workforce development initiatives.
Focusing on understanding customer needs and providing tailored solutions is crucial. Maintaining an organized sales floor and efficiently handling transactions also contribute to meeting and exceeding goals. Staying updated on merchandise details and collaborating with team members ensures a seamless shopping experience.
Entry-level retail sales associates often progress to supervisory or management positions by demonstrating leadership, sales excellence, and customer service skills. Opportunities also exist in merchandising, inventory control, or specialized product roles, especially within growing companies like American Freight.
American Freight emphasizes flexibility with scheduling and encourages associates to leverage technology for customer support. The company’s commitment to diversity and equal opportunity fosters an inclusive environment, setting it apart from some competitors in the retail sales sector.
Associates are expected to be adaptable with day, evening, and weekend shifts and to actively engage customers using consultative selling techniques. Familiarity with online navigation to assist customers when products are unavailable in-store is also a distinctive requirement.
Retail sales associates in Grand Island typically earn between $12 and $16 per hour, depending on experience and store policies. Full-time positions at companies like American Freight may include benefits and flexible scheduling, enhancing overall compensation.
Many retailers in Grand Island, including American Freight, offer flexible part-time schedules to accommodate varying availability. This flexibility helps employees balance personal commitments with work, making retail sales roles appealing to students or those seeking supplemental income.
Emphasize customer communication, problem-solving abilities, familiarity with point-of-sale systems, and teamwork. Demonstrating adaptability with shift timings and knowledge of sales techniques tailored to retail environments will also increase job prospects.
Leveraging in-store tablets or the company website to check inventory and product details allows associates to provide immediate solutions when items aren't physically available. This tech-savvy approach enhances the shopping experience and supports American Freight’s customer service goals.
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