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Retail Sales Associate
American Freight
Location : Novi, MI, 48375
Job Type : Full Time
Date Posted : 2 December 2025
Retail Sales Associate
Posting Details
Job Details
Description
The Retail Sales Associate is responsible for enhancing the experience of customers and driving profitable sales by providing proactive consultative sales assistance and support to the customer, achieving department standards and goals, and performing sales-support activities to maintain a clean, in-stock, orderly, and well-merchandised sales floor for conducting sales activities. Candidate must have day, evening, and weekend availability for our Full-Time roles. We have flexible scheduling for our Part-Time openings.
The Retail Sales Associate will also:
* Identify customer needs and provide appropriate solutions using approved selling practices and guidelines
* Meet or exceed associate performance standards consistently
* Understand website navigation, and proactively leverages technology in order to facilitate the customer experience and provide customer solutions when the product is not available in the store
* Maintain current knowledge of merchandise lines; product features, benefits, and availability; and, if applicable, delivery, installation, and/or service options to respond to customer needs
* Process customer transactions in the Point of Sale system, including sales, returns, and exchanges in accordance with authorized procedures
* Complete required training in the expected timeframe, and participate in ongoing learning opportunities
* Partner with other selling and sales support associates and cashiers to provide superior customer service (i.e., locate merchandise, assist customers, answer phones and ring register)
* Perform other duties as assigned
American Freight is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment.
Qualifications
Skills
Behaviors
Motivations
Education
Experience
Licenses & Certifications
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Freqently Asked Questions
Success in Novi’s retail sales scene relies on strong customer engagement skills, adaptability to flexible schedules including weekends, and a proactive approach to leveraging technology during sales. Demonstrating product knowledge and teamwork also significantly elevates a retail sales associate's performance in this market.
Associates often juggle assisting customers, managing transactions, restocking shelves, and maintaining store appearance. The role demands attentiveness to customer needs and collaboration with colleagues to ensure seamless service, especially during peak hours and promotional events.
Individuals excelling in retail sales can progress into supervisory or management roles by building sales expertise, mastering customer relationship skills, and demonstrating reliability. Continuous learning and embracing technology also pave the way for upward mobility within retail careers.
Novi's retail sector sees moderate demand for sales associates, with competition influenced by local economic factors. Candidates with flexible availability and tech-savvy abilities tend to have an edge, as employers prioritize adaptability and customer service excellence.
Novi’s suburban layout means commuting by car is common, with parking typically available. Job seekers should factor in peak traffic times and consider proximity to ensure punctuality for shifts that include evenings and weekends.
American Freight emphasizes personalized consultative sales and technology use to enhance customer experience in Novi. Their focus on flexible scheduling and ongoing training supports associates in delivering attentive, knowledgeable service tailored to local clientele.
At American Freight, sales associates not only engage in direct customer interaction and sales but also actively maintain merchandising standards and operate POS systems with attention to accurate transaction processing, reflecting a hands-on approach to store upkeep and customer satisfaction.
Full-time retail sales associates in Novi typically earn between $12 and $16 per hour, depending on experience and shift flexibility. American Freight offers competitive compensation aligned with regional retail pay standards, often complemented by performance incentives.
While formal certifications are not always mandatory, proficiency in POS systems, customer service training, and product knowledge certifications can enhance employability. Familiarity with retail software platforms and flexible scheduling abilities are highly valued in Michigan’s retail environment.
Yes, American Freight offers flexible scheduling options for part-time retail sales associates, which is ideal for individuals managing schooling, caregiving, or other jobs. This flexibility helps maintain work-life balance while gaining retail experience in a supportive environment.
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