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Retail Sales Associate
American Freight
Location : Westland, MI, 48185
Job Type : Full Time
Date Posted : 2 December 2025
Retail Sales Associate
Posting Details
Job Details
Description
The Retail Sales Associate is responsible for enhancing the experience of customers and driving profitable sales by providing proactive consultative sales assistance and support to the customer, achieving department standards and goals, and performing sales-support activities to maintain a clean, in-stock, orderly, and well-merchandised sales floor for conducting sales activities. Candidate must have day, evening, and weekend availability for our Full-Time roles. We have flexible scheduling for our Part-Time openings.
The Retail Sales Associate will also:
* Identify customer needs and provide appropriate solutions using approved selling practices and guidelines
* Meet or exceed associate performance standards consistently
* Understand website navigation, and proactively leverages technology in order to facilitate the customer experience and provide customer solutions when the product is not available in the store
* Maintain current knowledge of merchandise lines; product features, benefits, and availability; and, if applicable, delivery, installation, and/or service options to respond to customer needs
* Process customer transactions in the Point of Sale system, including sales, returns, and exchanges in accordance with authorized procedures
* Complete required training in the expected timeframe, and participate in ongoing learning opportunities
* Partner with other selling and sales support associates and cashiers to provide superior customer service (i.e., locate merchandise, assist customers, answer phones and ring register)
* Perform other duties as assigned
American Freight is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment.
Qualifications
Skills
Behaviors
Motivations
Education
Experience
Licenses & Certifications
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Freqently Asked Questions
Westland, MI has a steady need for retail sales associates due to its mix of local stores and malls. Job seekers often encounter moderate competition, especially with American Freight’s presence. Candidates with flexible schedules and strong customer service skills tend to stand out in this market.
While no mandatory certifications exist for retail sales associates in Westland, gaining credentials like customer service or sales technique certificates can improve your chances. American Freight and other local employers appreciate candidates who demonstrate ongoing learning and sales proficiency.
Mastering consultative selling, product knowledge, and POS system navigation are crucial. Additionally, adaptability to flexible scheduling and teamwork enhances long-term success. These competencies pave the way for advancement into supervisory or specialist retail sales roles.
Retail sales associates focus heavily on direct customer interactions and meeting sales targets, unlike stock or backroom staff. Their day includes proactive customer support, merchandise upkeep, and transaction processing, blending service with operational tasks.
A retail sales specialist usually handles more complex product knowledge and may assist with training, while retail sales associates concentrate on everyday sales activities and customer assistance. Specialists often engage in deeper consultative sales to drive high-value transactions.
American Freight emphasizes continuous learning, requiring timely completion of training modules to keep associates updated. Their culture encourages teamwork and supports flexible schedules, which can enhance work-life balance for retail sales associates.
American Freight seeks associates who demonstrate proactive customer engagement, reliability across varied shifts, and a collaborative spirit. They value candidates who can blend technology use with personable service to enrich shopper experiences.
Retail sales associates in Westland, MI typically earn between $11 and $15 per hour, depending on experience and shift flexibility. Companies like American Freight offer competitive pay within this range, often complemented by performance incentives.
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