Jobloria
Referral Coordinator, Physician Practice
Care New England
Location : East Providence, RI, 02914
Job Type : Full Time
Date Posted : 2 December 2025
Job Summary:
Manages external referral process including booking appointments, providing patients referral form, closing referrals quarterly, and verifies outside appointments.
Duties and Responsibilities:
Responsible for the external referral process. Provides patients with referral forms, calls office and books appointments, closes referrals, communicates with outside offices, verifies appointments and obtains notes as needed.
Schedule authorizations and coordinate all procedures.
Work closely with clinical affiliates to facilitate referrals for surgery and other procedures.'
Assists with registration and check out for all patients and other patients as needed. Obtains correct patient demographic and insurance information.
Verifies patient information when scheduling appointments.
Triages incoming call appropriately scheduling patient appointments or directing calls throughout the practice.
Attends and participates in monthly practice meetings.
Performs all other duties as assigned.
Requirements:
High School/GED with 1-3 minimum years of experience in job-related field or equivalent required.
Medical Office experience required.
Must possess excellent customer service skills, computer proficiency, team player, and familiarity with medical terminology.
Care New England Health System (CNE)and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting the nation’s top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.
Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.
EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.
Freqently Asked Questions
Referral Coordinators in East Providence play a vital role in ensuring smooth interaction between patients and external healthcare providers. They handle appointment bookings, verify patient information, and coordinate necessary referrals, which improves patient experience and reduces delays in receiving medical care.
Daily tasks include managing external referral workflows, scheduling patient appointments, coordinating authorizations for procedures, and verifying demographic and insurance details. The role demands strong communication skills to liaise effectively with clinical affiliates and ensure timely patient care.
Mastering medical terminology, enhancing customer service, and gaining proficiency in healthcare software are crucial. Building organizational skills and understanding referral management processes also position you for growth in patient care coordination roles within clinical environments.
Care New England emphasizes adherence to hospital policies and ethical guidelines, ensuring coordinators act with integrity and professionalism. Training and organizational culture reinforce these values, fostering trust in patient interactions and internal collaborations.
While a high school diploma with relevant experience is common, certifications like Certified Medical Administrative Assistant (CMAA) or knowledge of HIPAA compliance can boost employability. Local employers value familiarity with Rhode Island healthcare regulations and insurance processes.
East Providence shows steady demand for skilled referral coordinators due to its robust healthcare facilities. While competition exists, candidates with medical office experience and strong coordination skills tend to stand out, especially within integrated health systems like Care New England.
At Care New England, Referral Coordinators benefit from working within a network of specialized hospitals and wellness centers, offering exposure to diverse patient cases. The emphasis on teamwork and ethical conduct reflects the organization’s commitment to quality patient referral management.
The culture at Care New England promotes collaboration, continuous learning, and patient-centered service. Referral Coordinators thrive in this environment by engaging in regular team meetings and aligning with the system’s mission to provide innovative and compassionate care.
Referral Coordinators in East Providence typically earn between $40,000 and $48,000 annually, depending on experience and specific skills. This range aligns with regional healthcare market standards and reflects the specialized coordination and administrative responsibilities involved.
Referral coordinators prioritize urgent cases, communicate promptly with patients and providers, and reschedule appointments as needed. Effective multitasking and familiarity with local healthcare resources enable swift resolution of conflicts to maintain seamless patient care.
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