Jobloria
Referral Coordinator, Physician Practice
Care New England
Location : Smithfield, RI, 02917
Job Type : Full Time
Date Posted : 2 December 2025
Job Summary:
Manages external referral process including booking appointments, providing patients referral form, closing referrals quarterly, and verifies outside appointments.
Duties and Responsibilities:
Responsible for the external referral process. Provides patients with referral forms, calls office and books appointments, closes referrals, communicates with outside offices, verifies appointments and obtains notes as needed.
Schedule authorizations and coordinate all procedures.
Work closely with clinical affiliates to facilitate referrals for surgery and other procedures.'
Assists with registration and check out for all patients and other patients as needed. Obtains correct patient demographic and insurance information.
Verifies patient information when scheduling appointments.
Triages incoming call appropriately scheduling patient appointments or directing calls throughout the practice.
Attends and participates in monthly practice meetings.
Performs all other duties as assigned.
Requirements:
High School/GED with 1-3 minimum years of experience in job-related field or equivalent required.
Medical Office experience required.
Must possess excellent customer service skills, computer proficiency, team player, and familiarity with medical terminology.
Care New England Health System (CNE)and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting the nation’s top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.
Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.
EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.
Freqently Asked Questions
Candidates with 1-3 years of medical office experience and strong familiarity with medical terminology tend to stand out in Smithfield, RI. Additionally, proficiency in patient scheduling and excellent customer service skills align well with local healthcare providers' expectations.
Unlike broader patient services, a Referral Coordinator in physician practices focuses heavily on managing external referrals, appointment bookings, and communication with outside offices, requiring specialized coordination skills tailored to clinical workflows and insurance verifications.
Ensuring seamless scheduling for surgeries involves navigating multiple departments, verifying insurance authorizations timely, and maintaining clear communication with clinical affiliates to prevent delays, which demands meticulous organizational abilities in a fast-paced environment.
Care New England emphasizes ethical conduct, inclusivity, and collaborative teamwork, reflecting a culture where employees uphold hospital policies and values while engaging closely with diverse clinical teams to enhance patient referral workflows.
Yes, employees must obtain accurate patient demographic data and insurance details during scheduling, ensuring compliance with organizational protocols and facilitating smooth referral processes within Care New England’s multi-institutional healthcare network.
Referral Coordinators in Smithfield, RI, generally earn between $40,000 and $52,000 annually, depending on experience and certifications. This range reflects regional demand for medical office coordinators skilled in managing patient referrals and appointment scheduling.
Smithfield's healthcare sector shows moderate competition for referral management roles due to the presence of several hospitals and clinics, including Care New England. Candidates with medical office expertise and strong coordination skills are in higher demand locally.
Smithfield offers relatively manageable commute times, but traffic patterns around major healthcare hubs can fluctuate during peak hours. Prospective employees often benefit from flexible scheduling options to navigate local transit efficiently.
This title indicates a focus on external referral management, requiring frequent interaction with outside offices, appointment verification, and referral closure activities, differentiating it from general coordinators who may handle broader administrative or clinical support tasks.
Professionals can advance toward roles like Clinical Services Coordinator or Referral Management Specialist by deepening their knowledge of medical office operations, mastering insurance authorizations, and developing leadership skills within healthcare administration.
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