Jobloria
Referral Coordinator, Physician Practice
Care New England
Location : Pawtucket, RI, 02860
Job Type : Full Time
Date Posted : 2 December 2025
Job Summary:
Manages external referral process including booking appointments, providing patients referral form, closing referrals quarterly, and verifies outside appointments.
Duties and Responsibilities:
Responsible for the external referral process. Provides patients with referral forms, calls office and books appointments, closes referrals, communicates with outside offices, verifies appointments and obtains notes as needed.
Schedule authorizations and coordinate all procedures.
Work closely with clinical affiliates to facilitate referrals for surgery and other procedures.'
Assists with registration and check out for all patients and other patients as needed. Obtains correct patient demographic and insurance information.
Verifies patient information when scheduling appointments.
Triages incoming call appropriately scheduling patient appointments or directing calls throughout the practice.
Attends and participates in monthly practice meetings.
Performs all other duties as assigned.
Requirements:
High School/GED with 1-3 minimum years of experience in job-related field or equivalent required.
Medical Office experience required.
Must possess excellent customer service skills, computer proficiency, team player, and familiarity with medical terminology.
Care New England Health System (CNE)and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting the nation’s top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.
Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.
EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status
Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.
Freqently Asked Questions
Ideal candidates for a Referral Coordinator in Pawtucket usually combine a high school diploma or GED with 1-3 years of medical office experience. Proficiency in medical terminology and strong customer service skills significantly boost employability in this healthcare coordination role.
Day-to-day tasks involve managing patient referrals, scheduling appointments, verifying insurance details, and liaising with external offices. Coordinators act as the communication hub ensuring smooth referral workflows, which demands organizational agility and attention to detail in patient care coordination.
Starting as a Referral Coordinator opens avenues toward clinical services coordination or healthcare administration roles. Gaining experience in referral management and patient service coordination can lead to supervisory positions or specialized roles like clinical referral specialists within medical groups.
While no strict certifications are mandatory, credentials like Certified Medical Administrative Assistant (CMAA) or training in healthcare compliance can enhance a candidate’s profile, particularly within Rhode Island's competitive healthcare facilities like Care New England.
Care New England emphasizes ethical conduct aligned with its mission and values, integrating referral coordination with cutting-edge medical research and specialty care. Working here means contributing to a team fostering patient-centered services in a well-established healthcare network.
Care New England provides Referral Coordinators with collaborative clinical teams, access to advanced scheduling systems, and ongoing communication channels with outside offices, facilitating efficient appointment bookings and ensuring accurate referral closure.
Pawtucket's growing medical community creates moderate competition for Referral Coordinator roles. Candidates with solid medical office experience and familiarity with local healthcare providers often find favorable hiring prospects within regional health systems.
Applicants should assess Pawtucket's public transit options and traffic patterns, especially for peak clinic hours. Proximity to Care New England facilities can reduce commute stress, improving punctuality and work-life balance for patient service coordinators.
Referral Coordinators in Pawtucket typically earn between $40,000 and $48,000 annually, which aligns closely with national averages for medical office coordinators. Variations depend on experience, certifications, and specific healthcare facility budgets.
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