Jobloria
Sr. Program Manager
Tra'bian Enterprises
Location : Columbus, OH, 43215
Job Type : Full Time / Part Time
Date Posted : 1 December 2025
May 13, 2025 / Comments Off on State of Ohio Department of Administrative – DAS OB: (763814) Sr. Program Manager
LOCATION:Columbus, Ohio
POSITION TYPE:ASAP – 06/30/2026
POSITION TERMS:Interview in-person only
Must be local or within a one hour drive
The Program Manager is responsible for overseeing the maintenance and operations (M&O). This individual ensures that M&O functions are efficiently executed, service level agreements (SLAs) are monitored and reported accurately, and incidents are escalated following program protocols.
– Technical Architecture/Infrastructure operations
– Nightly job runs
– Defect resolution
– EDMS (Document Management System)
– RPA/Bots
– CSS/IVR Call Center
– Real-time and batch interfaces
– Testing of system patches and fixes
- Develop and maintain operational policies and procedures to support incident management, SLA tracking, and defect closure.
- Maintain critical operational documentation such as the OB Operations Run Book, change management policies, communication strategies, and production access controls.
- Provide regular updates to leadership on M&O performance and escalate issues as necessary.
- Collaborate across program workstreams, including Program Management and Service Delivery, to support environment releases and upgrades.
SKILLS:
Experience in complex, matrixed IT environmentsRequired10Demonstrated technical expertise in managing IT projects within operational settings.RequiredExcellent written and verbal communication skills, with proven examples of stakeholder engagement and issue resolution.RequiredProven experience as a technical program manager in a system maintenance and operations (M&O) environment.RequiredExperience with Ohio Benefits programs including- MedicaidHighly desiredExperience with Ohio Benefits programs including- SNAP/Cash AssistanceHighly desiredExperience with Ohio Benefits programs including – Childcare Eligibility and Enrollment SystemsHighly desiredExperience with Ohio Benefits programs including – IVR Call Center technologyHighly desired- This field is for validation purposes and should be left unchanged.
- Max. file size: 1 GB.
Freqently Asked Questions
Columbus has seen a steady increase in demand for senior program management roles, especially in IT and government sectors. Candidates with expertise in complex operational environments and Ohio benefits programs tend to stand out, making the competition moderately high but rewarding for those with niche skills.
Certifications like PMP, Agile Scrum, and ITIL are highly regarded in Columbus for program management positions. Local employers, especially in public sector roles like at Tra'bian Enterprises, prefer professionals who combine technical acumen with proven process governance credentials.
Senior Program Managers not only handle project delivery but also strategically drive cross-functional leadership and stakeholder engagement. They typically manage complex matrixed IT environments, oversee operational policies, and ensure SLA adherence, requiring a blend of technical expertise and advanced communication skills.
Advancing from a senior program manager role often leads to director-level positions or specialized leadership roles like Program Management Officer. The trajectory involves expanding strategic influence, overseeing larger portfolios, and steering organizational change initiatives within complex operational frameworks.
Technical program managers focus heavily on infrastructure, nightly job runs, defect resolution, and system patch testing, whereas non-technical managers emphasize stakeholder communication, resource coordination, and policy enforcement. Sr. Program Managers blend these by ensuring both technical operations and program governance align.
Tra'bian Enterprises values proactive leadership and clear communication. Their Sr. Program Managers are expected to engage deeply with cross-program workstreams, drive operational excellence, and maintain transparent reporting, fostering a collaborative environment that supports continuous process improvement.
Given Tra'bian's focus on Ohio benefit programs and complex M&O environments, Sr. Program Managers must navigate stringent compliance, coordinate diverse technical systems like RPA bots, and manage incident escalations swiftly, demanding both technical savvy and agile stakeholder management.
Sr. Program Managers in Columbus typically earn between $110,000 and $140,000 annually, depending on experience and domain expertise. Those with specialized knowledge in Ohio benefits programs or advanced technical operations often command salaries towards the higher end of this spectrum.
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