Warehouse Associate
Posting Details
Job Details
Description
The Warehouse Associate position exists to ensure effective movement and management of inventory between the dock, sales floor, product repair, customer pickup and delivery. This role ensures the proper evaluation and shipping of merchandise and managing inventory flow. The Warehouse Associate is also responsible to unload trailers (Receiving). Individual contributor within a designated unit.
Job Duties:
- Fills order requests, stage merchandise and load for timely shipments (Shipping).
- Evaluates products and moves to designated zones for processing (Receiving)
- Moves merchandise between dock, stockroom staging area, sales floor, customer pick-up or delivery, and removal of 'sold' merchandise from sales floor
- Audits and maintains accuracy of HFM (Hold for Merchandise) staging area
- Responsible for the assembly merchandise
- Assembles and disassembles fixtures for seasonal flexes or floor plan changes
- Processes receipts and ensures inventories are controlled, monitored, and logged
- Creates required documentation to log all shipments and deliveries to customers
- Ensures customer service through timely, attentive and friendly service during all customer pick-ups and inquiries
- Reports and responds to Store Management about unsafe and/or unethical conditions
- Develops "team" environment with the sales floor, providing timely movement of merchandise setting floor to presentation standards
- Protects Company assets by following company policies and direction for customer pick-up procedures
- Performs daily housekeeping, including cleaning and straightening, etc.
- Miscellaneous duties as required, including as extra sales help as needed once cross trained
- Moves merchandise between dock, sales floor, customer pick-up or delivery and removal of 'sold' merchandise from sales floor in a timely manner
- Maintains safe/clean receiving area
- Assists customers by delivering items to their car, assisting them in loading and securing of merchandise
Requirements:
Must be able to lift and move at least fifty (50) pounds in weight to maintain flow and replenishment of merchandise.American Freight is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment. The Company maintains an internal complaint procedure to address any concerns regarding the hiring process. Any complaints can be directed by email to TitleVIIcoordinator@americanfreight.us or by toll-free phone call at 1- 855-733-4357.
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Education
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Licenses & Certifications
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Freqently Asked Questions
Tonawanda experiences steady demand for warehouse associates due to its strategic location near transportation hubs. Applicants often find multiple openings, but standing out with relevant experience or physical stamina can improve hiring chances in this moderately competitive local market.
While formal certifications aren't mandatory for most warehouse associate positions in Tonawanda, forklift operation licenses or OSHA safety training credentials are favored by employers to ensure compliance and enhance operational efficiency.
Mastering inventory management, understanding shipping and receiving protocols, and maintaining accuracy in order fulfillment are essential. Physical endurance and attention to safety practices also play key roles in the efficient performance of a warehouse associate.
Starting as a warehouse associate can lead to supervisory or logistics coordinator roles through gaining experience in inventory systems, leadership skills, and cross-training in different warehouse functions, boosting career progression opportunities.
Typical wages for warehouse associates in Tonawanda range from $15 to $18 per hour, reflecting the physically demanding nature of the role and the need for reliable, efficient inventory handling within fast-paced warehouse environments.
American Freight emphasizes a team-oriented approach, combining inventory control with customer service tasks like assisting in merchandise loading, which broadens the warehouse associate’s responsibilities beyond typical stockroom duties.
American Freight requires associates to be proactive in maintaining safety, performing merchandising assembly, and supporting sales floor presentation, which makes their warehouse associate role more dynamic than traditional warehouse jobs.
Many assume heavy lifting is constant; however, while lifting up to 50 pounds is required, much of the role involves organizing, processing shipments, and coordinating inventory flow, balancing physical tasks with detailed operational duties.
New hires often face the challenge of quickly learning warehouse layout, mastering inventory systems, and maintaining speed without compromising accuracy, all while adapting to physically demanding schedules and safety protocols.
By ensuring timely, courteous assistance during customer pickups, including helping load and secure merchandise, warehouse associates directly impact the customer experience, reinforcing positive impressions of the company’s service quality.
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