Jobloria
Security Service Technician
Convergint Technologies
Location : Gulfport, MS, 39501
Job Type : Full Time
Salary : Competitive
Date Posted : 1 December 2025
Security Service Technician - Gulfport, MS
Posting Details
Job Details
Description
Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Security Service Technician to join our amazing culture. As a Security Service Technician, you are a part of a dynamic team that allows you to grow as Convergint grows.
For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.
Who You Are
You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Security Service Technician.
Who We Are
With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.
What you’ll do with “Our Training and Your Experience”
- Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
- Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.
- Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis; diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems; install projects as necessary.
- Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
- Identifies and resolves problems for many types of service calls including emergency and after-hours calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results.
- Completes accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.
- May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation. May install, configure, and support a variety of network systems and equipment for assigned projects.
- Executes all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures. Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
- Communicates with and work with the other team members consistently to improve overall operations of the Convergint Technology Center, and company.
- Responsible for primarily performing preventative maintenance for installed systems that are typically less complex.
- Work closely with other specialists to cross-train on servicing existing customers by responding to service calls, carrying out Customer Support Programs and small projects business.
- Scope of work includes technical assistance, systems checkout of new and existing installations, troubleshooting and maintenance and repair routines associated with installed Security and the installation of small or less complex projects.
- Performs other duties and responsibilities as requested or required.
What You’ll Need
- Developing exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.
- Developing technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems.
- Ability to develop basic programming skills and proven ability to troubleshoot problems and look for solutions.
- Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
- Proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel).
Company Benefits
Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits:
- 10 Company Holidays and Paid Time Off starting at 13 days annually
- Fun & Laughter Day Off
- Medical, Dental & Vision Plan
- Life insurance & Disability Plan
- Wellness Program
- 401K Matching Plan
- Colleague Assistance Program
- Tuition reimbursement
- Competitive salary and compensation plan
- Vehicle reimbursement plan or company vehicle
- Corporate Social Responsibility Day
- Cell phone reimbursement (if applicable)
- Paid parental leave
Requirements:
Education: High School/GED or equivalent experience
Preferred Experience: (but not required):
- 1-3 years relevant
- Experience in 1 or more of the following industries: electronic, fire alarm & life safety, and/or building automation
Convergint is an Equal Opportunity Employer.
Visit our Convergint careers site to learn more about the company and the exciting opportunities available.
Qualifications
Skills
Behaviors
Motivations
Education
Experience
Licenses & Certifications
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Freqently Asked Questions
In Gulfport, certifications like NICET for security systems and FCC licenses for radio communications are highly valued. They demonstrate technical expertise and compliance with state regulations, increasing employability and potential for higher pay within the security service technician field.
Gulfport’s growing demand for security services creates moderate competition for Security Service Technician roles. Candidates with hands-on experience in electronic security and strong troubleshooting skills often stand out, especially when paired with local knowledge of regulatory and safety standards.
Technicians frequently encounter issues such as faulty wiring, sensor malfunctions, and software glitches. Effective problem-solving involves isolating hardware versus software faults, understanding integrated security systems, and adapting to emergency service calls that require swift diagnostics and repairs.
While both roles require technical aptitude, a Security Service Technician focuses on physical security systems like alarms and access controls, often involving onsite maintenance and emergency repairs. An IT Service Technician typically handles network hardware, software support, and broader IT infrastructure tasks.
Typical days blend routine system maintenance, emergency service responses, technical installations, and customer consultations. The role demands adaptability, as technicians juggle scheduled preventive work with unplanned troubleshooting and repair, often navigating complex electronic and mechanical security components.
Convergint emphasizes colleague development through its recruit awesome people initiative, ongoing training, and exposure to diverse security technologies. This culture fosters skill advancement and internal mobility, allowing technicians to expand expertise in areas like systems integration and network support.
Besides competitive wages, Convergint provides paid time off, wellness programs, 401k matching, and vehicle reimbursements tailored for field technicians. These perks enhance work-life balance and support the demands of servicing Gulfport’s diverse security needs efficiently.
Security Service Technicians in Gulfport typically earn between $42,000 and $56,000 annually. This range reflects local market trends, technician experience, and the complexity of security systems managed, with companies like Convergint offering competitive compensation to attract skilled talent.
Preparation involves reviewing customer history, ensuring tools and replacement parts are ready, and understanding system specifications. A technician must be ready for both routine maintenance and unexpected troubleshooting, emphasizing customer communication and safety compliance during every visit.
Applicants who excel demonstrate strong troubleshooting, mechanical aptitude, and familiarity with fire alarm or building automation systems. Proficiency in using diagnostic software and hand tools, along with excellent customer service skills, aligns well with Convergint’s colleague-first culture.
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