Sr. Product Owner (Onsite)Primary Location: Grand Rapids, Michigan

V-Soft Consulting is currently hiring for a

Sr. Product Owner

for our premier client in

Grand Rapids, MichiganEducation and Experience »
  • Educational Background:Bachelor's degree in business administration, computer science, information technology, or a related field. A master's degree or relevant certifications (such as ITIL, Certified Scrum Product Owner, SAFe Framework) can be advantageous.
  • Experience:Several years of experience in IT service management, product management, project management, or a related role. Experience in managing Service Center operations or similar initiatives is highly desirable.
  • Technical Knowledge:Strong understanding of IT service management frameworks (such as ITIL), software development lifecycle, and agile methodologies. Familiarity with tools and platforms like ServiceNow, ServiceNow SAFe module, and Genesys Cloud is highly desirable.
  • Analytical Skills:Ability to analyze data, identify trends, and make data-driven decisions. Strong problem-solving skills are necessary to address any issues that arise during service delivery.
  • Communication Skills:Excellent verbal and written communication skills to effectively collaborate with stakeholders, Technology teams, and other departments. Ability to convey complex ideas in a clear and concise manner.
  • Leadership and Collaboration:Strong leadership skills to guide and motivate the Service Center team. Ability to work collaboratively with cross-functional teams and manage stakeholder expectations.
  • Adaptability:Ability to adapt to changing priorities and work in a fast-paced environment. Problem-solving mindset and ability to work independently.
  • Customer Focus:Deep understanding of customer needs and ability to translate those needs into actionable service requirements. Commitment to delivering high-quality Technology services that meet or exceed customer expectations.
WHAT YOU’LL DO:Job Responsibilities:
  • Define and Prioritize Product Backlog:Create and maintain the product backlog for Service Center operations, ensuring it is prioritized based on business value and stakeholder needs.
  • Stakeholder Management:Act as the primary liaison between stakeholders and the Service Center team, ensuring that stakeholder requirements are understood and incorporated into the service delivery process.
  • Vision and Strategy:Collaborate on development of and communicate the vision and strategy for the Service Center, aligning it with overall business goals and objectives.
  • Service Improvement:Identify opportunities for continuous improvement in Service Center operations and implement changes to enhance service quality and efficiency.
  • User Story Development:Write and refine user stories related to IT service management, ensuring they are clear, concise, and actionable for the Service Center team.
  • Sprint Planning and Review:Participate in sprint planning and review meetings, providing guidance and feedback to the Service Center team to ensure that services are evolving in the right direction.
  • Performance Monitoring:Monitor the performance of Service Center operations, using metrics and feedback to make data-driven decisions for continuous improvement.
  • Collaboration with the Team:Work closely with the Service Center team to ensure that services are being delivered according to the defined requirements and timelines.
  • Risk Management:Identify and mitigate risks that could impact the successful delivery of Technology services.
Interested?

Qualified candidates should send their resumes to

sbandi@vsoftconsulting.com

V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.

As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.

V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

For more information or to view all our open jobs, please visit

www.vsoftconsulting.com

or call (844) 425-8425.

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