HOURLY/SALARY
SALARY AT $58,656.00 ANNUALLY
UP TO 10% ANNUAL BONUS
GENERAL SUMMARY
The Beverage Supervisor supervises the daily operation of all Beverage service areas and Team Members. Responsible for ensuring Four Diamond guest service in accordance with departmental service standards. Will at all times enforce Pechanga Resort Casino (PRC) policies and procedures.
FOUR DIAMOND SERVICE AGREEMENT
All Team Members will display a Four Diamond commitment to Guest Service through the delivery and maintenance of the Quality Standards established by PRC.
KEY RESPONSIBILITIES
• Select, schedule, and evaluate all Team Members within the Beverage department.
• Ensure that proper guest service is maintained at all times.
• Responsible for maintaining proper Beverage service staffing levels at all times.
• Maintain proper sanitation and safety procedures for food handling.
• Communication within other departments.
• Ensure all Team Members are abiding by all liquor laws and policies set forth by PRC.
• Other duties as assigned.
ACCOUNTABILITY:
The Beverage Supervisor has supervisory responsibilities including departmental corrective action and Team Member relation issues. The Team Member is responsible for protecting the assets of PRC.
________________________________________
QUALIFICATIONS AND GUIDELINES
________________________________________
EDUCATION/EXPERIENCE/TRAINING: A High School diploma or general education degree (GED); and at least two (2) years’ relative experience, six (6) months in a supervisory capacity required to successfully perform this job.
COMMUNICATION SKILLS: This position requires the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. This position also requires the ability to write routine reports and correspondence. Furthermore, this position also requires the ability to speak effectively before groups of guests or Team Members of the organization.
MATHEMATICAL SKILLS: This position requires the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. This position also requires the ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY: This position requires the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. This position also requires the ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS:
• Must qualify to obtain and maintain a Class “A” gaming license.
SKILLS/ABILITIES:
• Computer literate, familiar with Microsoft office, experience with Micros POS is a plus.
• Ability to maintain confidentiality of sensitive material.
• Excellent communication skills.
• Ability to establish and maintain an effective working relationship with Team Members and guests.
• Must be flexible and willing to work nights, weekends, and holidays.
DISCLAIMER:
The above information on this description has been designed to indicate the general nature and level of work performed by Team Members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of Team Members assigned to this job.
SALARY AT $58,656.00 ANNUALLY
UP TO 10% ANNUAL BONUS
GENERAL SUMMARY
The Beverage Supervisor supervises the daily operation of all Beverage service areas and Team Members. Responsible for ensuring Four Diamond guest service in accordance with departmental service standards. Will at all times enforce Pechanga Resort Casino (PRC) policies and procedures.
FOUR DIAMOND SERVICE AGREEMENT
All Team Members will display a Four Diamond commitment to Guest Service through the delivery and maintenance of the Quality Standards established by PRC.
KEY RESPONSIBILITIES
• Select, schedule, and evaluate all Team Members within the Beverage department.
• Ensure that proper guest service is maintained at all times.
• Responsible for maintaining proper Beverage service staffing levels at all times.
• Maintain proper sanitation and safety procedures for food handling.
• Communication within other departments.
• Ensure all Team Members are abiding by all liquor laws and policies set forth by PRC.
• Other duties as assigned.
ACCOUNTABILITY:
The Beverage Supervisor has supervisory responsibilities including departmental corrective action and Team Member relation issues. The Team Member is responsible for protecting the assets of PRC.
________________________________________
QUALIFICATIONS AND GUIDELINES
________________________________________
EDUCATION/EXPERIENCE/TRAINING: A High School diploma or general education degree (GED); and at least two (2) years’ relative experience, six (6) months in a supervisory capacity required to successfully perform this job.
COMMUNICATION SKILLS: This position requires the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. This position also requires the ability to write routine reports and correspondence. Furthermore, this position also requires the ability to speak effectively before groups of guests or Team Members of the organization.
MATHEMATICAL SKILLS: This position requires the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. This position also requires the ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY: This position requires the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. This position also requires the ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS:
• Must qualify to obtain and maintain a Class “A” gaming license.
SKILLS/ABILITIES:
• Computer literate, familiar with Microsoft office, experience with Micros POS is a plus.
• Ability to maintain confidentiality of sensitive material.
• Excellent communication skills.
• Ability to establish and maintain an effective working relationship with Team Members and guests.
• Must be flexible and willing to work nights, weekends, and holidays.
DISCLAIMER:
The above information on this description has been designed to indicate the general nature and level of work performed by Team Members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of Team Members assigned to this job.
Freqently Asked Questions
Temecula's hospitality sector is growing steadily, making beverage supervisor roles moderately competitive. Candidates with supervisory experience and gaming license eligibility have an edge, especially within resort casinos like Pechanga, where four diamond service standards elevate hiring criteria.
Yes, candidates must qualify for and maintain a Class 'A' gaming license due to Pechanga Resort Casino's regulatory requirements. Additionally, familiarity with California liquor laws and safety protocols is essential for compliance and effective supervision.
Building strong communication, leadership, and problem-solving abilities is vital. Proficiency in staff scheduling, knowledge of beverage service operations, and understanding liquor laws are crucial. Computer literacy, especially with Microsoft Office and POS systems like Micros, further enhances effectiveness.
A beverage supervisor oversees team scheduling, monitors service quality to meet high guest satisfaction, ensures adherence to safety and sanitation standards, and coordinates with other departments. They also manage compliance with liquor laws and handle corrective actions when necessary.
With experience, beverage supervisors can progress to roles like beverage manager, food and beverage director, or corporate beverage consultant. Expanding leadership skills and obtaining additional certifications can open doors to higher management positions within resort casinos or beverage companies.
Pechanga emphasizes a four diamond guest service commitment, requiring supervisors to uphold superior standards consistently. This culture demands adaptability, strong interpersonal skills, and dedication to maintaining premium service levels, shaping how supervisors lead their teams.
Supervisors must navigate complex gaming regulations, maintain staffing during peak casino hours, and ensure compliance with strict liquor laws. Balancing guest satisfaction with asset protection and working nights or holidays are additional challenges unique to this environment.
The position offers an annual salary of $58,656, supplemented by up to a 10% annual bonus. This compensation aligns with local hospitality standards and reflects the supervisory responsibilities and specialized skills required at Pechanga Resort Casino.
At Pechanga, supervisors must integrate gaming license compliance with beverage service, adhere to four diamond service quality, and manage a large-scale resort environment. This contrasts with typical beverage supervisor roles that may not involve gaming regulations or such extensive guest service benchmarks.
The casino provides structured policies, training on four diamond service standards, and access to technology like Micros POS. Supervisors receive guidance on regulatory compliance and benefit from a collaborative environment promoting communication across departments.
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