Ralph Lauren
Career Opportunity
FT Brand Ambassador
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Position Overview
Essential Duties & Responsibilities
Motivated to drive their business day to day and achieve daily, weekly, monthly sales goals.Proactively drives business through focusing on the customer at the core of all decisionsSupports company initiativesParticipates in team training to execute business resultsUtilizes "More Ways to Shop" to drive business results and supports use of new technologyRepresents the customer experience expectations in storeDelivers a consistent experience aligned to RL Brand expectations by supporting the company and store visionChampion of RL core valuesSupports a collaborative environment with the customer at its coreEngages in networking to start to build a clienteleProvides on going feedback to Management on successes and opportunitiesStrengthen customer connectivity with alternative paths to purchase by supporting alternative purchasing processes - Gladly, Click to Zoom, JRNI, Ship to Home.Broaden customer accessibility to product discovery - QR codes, digital catalogs, virtual stores.Provides necessary feedback to Management on category opportunities or needs.Ensures sales floor and all store standards are met at all time.Experience, Skills & Knowledge
Retail experience or similar industry experience in a complex, high-volume or high-profile specialty environment preferredAbility to effectively communicate with customers and store personnelAbility to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderatelyAbility to operate the register, stand, move and walk for multiple hoursAbility to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)Ability to build and maintain positive working relationships with customers, management and co-workers.Freqently Asked Questions
Employers in Altoona prioritize strong communication, customer engagement, and adaptability on the sales floor. Experience in retail or a similar fast-paced environment enhances your chances, especially when paired with the ability to utilize digital tools like QR codes and virtual catalogs to enrich customer experience.
Serving as a Ft Brand Ambassador offers hands-on experience with brand representation and customer interaction, which can lead to roles in brand marketing or sales management. The role sharpens skills in client networking and business goal achievement, vital for advancing within companies like Ralph Lauren Corporation.
Daily tasks include engaging customers, driving sales through personalized service, using technology for product discovery, and maintaining store standards. Ambassadors often collaborate with teams for training and provide management with insights on customer preferences and category opportunities.
Altoona shows steady demand for brand ambassadors, especially in specialty retail sectors. Companies seek candidates who can blend traditional retail skills with digital engagement methods, reflecting a trend towards omnichannel customer experiences in this region.
Competition is moderate given the size of Altoona's retail market; however, candidates with retail experience and digital savvy stand out. Networking within local retail communities and demonstrating alignment with brand values can provide an edge.
Ralph Lauren emphasizes delivering a luxury customer experience aligned with brand values, incorporating advanced sales technology and collaborative team environments. This role often involves proactive business driving and clienteling, which may be more intensive than typical retail brand ambassador positions.
The company provides ongoing team training, leverages multi-channel shopping tools, and fosters a collaborative culture focused on customer experience. Feedback mechanisms allow ambassadors to communicate customer needs and contribute to category strategy, enhancing sales effectiveness.
Ft Brand Ambassadors in Altoona typically earn between $28,000 and $36,000 annually, depending on experience and store performance. Compensation may include incentives tied to meeting sales targets, reflecting the role’s focus on driving business results.
While no mandatory certifications exist, completing customer service and retail sales courses from regional community colleges or online platforms enhances credibility. Familiarity with digital marketing tools is increasingly valued in Altoona's retail scene.
Altoona’s compact geography generally allows for manageable commutes, enabling flexible schedules including evenings and weekends. However, candidates living farther out should consider transit options since shifts may require timely presence during peak retail hours.
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