Job Details
Field Engineer 1 - New Orleans, LA
**Job Description Summary**
The Field Engineer I performs on time and accurate Preventative Maintenance in one or more modalities of equipment. The FE1 is aware of and follows all Field Modification Instructions and/or Instrument Service Information bulletins. Works with experienced Field Engineers, both onsite and remotely, to learn troubleshooting, repair and equipment installation techniques. Responsible for driving customer satisfaction through Service Excellence.
This role will service New Orleans/Houma, LA, at our client sites. This role includes a relocation bonus if needed.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
**Job Description**
**Responsibilities :**
+ Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs.
+ Assist more experienced field engineers with equipment installation.
+ Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
+ Effectively communicate and partner with teammates and colleagues.
+ Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
+ Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
+ Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
+ Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
+ Serve as a member of the account community for key accounts.
+ Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
+ Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
+ Keep up to date with competitor information and market trends.
+ Answer service calls independently without assistance within one year of employment.
**Qualifications :**
+ Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment.
+ Experience with Web applications as well as Microsoft suite of products.
+ The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).
**Special Physical Requirements:**
+ Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity. Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.
+ Must have and maintain a valid Driver's License.
+ Willingness to be available ""after hours"", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
#LI-AK4
#LI-Onsite
We will not sponsor individuals for employment visas, now or in the future, for this job opening.
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer ( . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
**Relocation Assistance Provided:** Yes
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Freqently Asked Questions
In Slidell, LA, a Field Engineer 1 primarily engages with preventative maintenance and troubleshooting of advanced medical devices. This hands-on involvement requires adapting to diverse GE Healthcare technologies, ensuring equipment reliability at client sites, and contributing to life-saving healthcare delivery through technical proficiency.
Field Engineers servicing New Orleans and Houma navigate regional factors like coastal climate impacts on equipment, travel logistics across multiple sites, and the necessity for rapid response during emergencies. This demands both technical agility and local knowledge to maintain uninterrupted medical service for healthcare providers.
Candidates with associate’s or bachelor’s degrees in electrical, biomedical, or mechanical engineering stand out for Field Engineer 1 roles in Louisiana. Additionally, completion of formal GE Healthcare internships or military technical training can significantly enhance eligibility, reflecting the region's technical standards and client expectations.
Better Northshore Jobs emphasizes a culture of continuous learning and close mentorship for Field Engineer 1 roles, fostering growth through collaboration with seasoned engineers. Their focus on customer satisfaction and career development sets them apart within the competitive healthcare equipment servicing landscape.
The company offers structured rotations for on-call schedules, ensuring predictable coverage while respecting personal time. This approach helps Field Engineer 1 staff manage after-hours responsibilities effectively, maintaining high service standards without compromising well-being.
Field Engineer 1 salaries in Slidell, LA typically range between $55,000 and $70,000 annually, influenced by experience and technical skill set. This aligns with regional demand for biomedical and electrical engineering expertise, reflecting competitive compensation for entry-level field services roles.
Louisiana's growing healthcare infrastructure fuels steady demand for Field Engineer 1 roles, but competition remains moderate due to specialized skills required. Candidates with hands-on technical training and certifications generally have an advantage in securing positions in this evolving market.
Daily tasks involve conducting precise preventative maintenance, assisting with installations, and diagnosing equipment issues under supervision. Field Engineer 1s progressively handle independent service calls, enhancing their troubleshooting skills while ensuring medical devices perform optimally.
The '1' designation signals an entry-level path with clear upward mobility. Starting in this role provides foundational experience in equipment servicing, paving the way for advancement to senior field engineer or specialist positions as technical expertise deepens.
Employees engage closely with GE Healthcare’s innovative devices, gaining exposure to cutting-edge diagnostics and life-support equipment. This environment encourages skill enhancement through hands-on training and collaboration, positioning Field Engineer 1s at the forefront of medical technology servicing.
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