Job Details
Field Engineer 1 - New Orleans, LA
**Job Description Summary**
The Field Engineer I performs on time and accurate Preventative Maintenance in one or more modalities of equipment. The FE1 is aware of and follows all Field Modification Instructions and/or Instrument Service Information bulletins. Works with experienced Field Engineers, both onsite and remotely, to learn troubleshooting, repair and equipment installation techniques. Responsible for driving customer satisfaction through Service Excellence.
This role will service New Orleans/Houma, LA, at our client sites. This role includes a relocation bonus if needed.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
**Job Description**
**Responsibilities :**
+ Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs.
+ Assist more experienced field engineers with equipment installation.
+ Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
+ Effectively communicate and partner with teammates and colleagues.
+ Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
+ Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
+ Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
+ Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
+ Serve as a member of the account community for key accounts.
+ Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
+ Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
+ Keep up to date with competitor information and market trends.
+ Answer service calls independently without assistance within one year of employment.
**Qualifications :**
+ Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment.
+ Experience with Web applications as well as Microsoft suite of products.
+ The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).
**Special Physical Requirements:**
+ Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity. Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.
+ Must have and maintain a valid Driver's License.
+ Willingness to be available ""after hours"", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
#LI-AK4
#LI-Onsite
We will not sponsor individuals for employment visas, now or in the future, for this job opening.
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer ( . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
**Relocation Assistance Provided:** Yes
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Freqently Asked Questions
Field Engineer 1 roles in Harvey, LA focus heavily on preventative maintenance and hands-on troubleshooting for medical equipment, differing from design-centric engineering jobs. This position demands a balance of technical repair skills and customer service to support GE Healthcare’s mission in delivering timely field services.
Entry-level Field Engineer 1s in Harvey gain progressive skills by collaborating with experienced engineers on installations, repairs, and diagnostics. The role’s structure fosters growth through real-world problem-solving and close mentorship, setting a foundation for advanced technical certifications or senior field engineering roles.
Ideal candidates typically hold degrees in electrical, biomedical, or mechanical engineering or equivalent military experience. Strong familiarity with electronic equipment servicing, plus proficiency in common software tools, significantly boosts candidacy for Field Engineer 1 jobs, especially in specialized medical device environments.
Better Northshore Jobs enhances Field Engineer 1 roles with relocation bonuses and a culture that emphasizes integrity and collaboration. This company also supports professional development within GE Healthcare’s global network, providing career pathways uncommon in smaller local firms.
At Better Northshore Jobs, Field Engineer 1s often navigate complex client environments and must adapt to rotating on-call schedules. The role involves balancing technical duties with customer communication, requiring a strong commitment to service excellence amid diverse operational demands.
The New Orleans region sees moderate demand for skilled Field Engineers, especially in medical technology. Candidates with hands-on experience or formal internships tend to stand out, as local employers prioritize reliability and technical versatility in a market with steady but selective hiring.
Commuting from Harvey to client sites in New Orleans and Houma involves variable traffic patterns and occasional long drives. Candidates should plan for flexible schedules and potential after-hours calls, as travel time impacts timely maintenance and customer satisfaction.
Field Engineer 1 salaries in Harvey generally range from $55,000 to $70,000 annually, reflecting entry-level technical skills combined with industry-specific knowledge in healthcare equipment. Compensation often includes relocation bonuses and benefits aligned with GE Healthcare’s standards.
Field Engineer 1s at Better Northshore Jobs collaborate closely with GE Healthcare’s regional and national teams, following escalation procedures and participating in continuous training. This integration ensures consistent service quality and access to cutting-edge technical resources.
Better Northshore Jobs emphasizes a strong ethical culture alongside technical skill development. Field Engineer 1s benefit from structured mentorship, competitive compensation, and involvement with a global leader like GE Healthcare, providing a uniquely supportive environment for early-career professionals.
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