Job Details
Field Engineer 1 - New Orleans, LA
**Job Description Summary**
The Field Engineer I performs on time and accurate Preventative Maintenance in one or more modalities of equipment. The FE1 is aware of and follows all Field Modification Instructions and/or Instrument Service Information bulletins. Works with experienced Field Engineers, both onsite and remotely, to learn troubleshooting, repair and equipment installation techniques. Responsible for driving customer satisfaction through Service Excellence.
This role will service New Orleans/Houma, LA, at our client sites. This role includes a relocation bonus if needed.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
**Job Description**
**Responsibilities :**
+ Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs.
+ Assist more experienced field engineers with equipment installation.
+ Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
+ Effectively communicate and partner with teammates and colleagues.
+ Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
+ Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
+ Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
+ Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
+ Serve as a member of the account community for key accounts.
+ Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
+ Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
+ Keep up to date with competitor information and market trends.
+ Answer service calls independently without assistance within one year of employment.
**Qualifications :**
+ Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment.
+ Experience with Web applications as well as Microsoft suite of products.
+ The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).
**Special Physical Requirements:**
+ Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity. Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.
+ Must have and maintain a valid Driver's License.
+ Willingness to be available ""after hours"", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
#LI-AK4
#LI-Onsite
We will not sponsor individuals for employment visas, now or in the future, for this job opening.
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer ( . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
**Relocation Assistance Provided:** Yes
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Freqently Asked Questions
Field Engineer 1 positions in Ama, LA focus heavily on preventative maintenance and on-site equipment troubleshooting, unlike office-based engineering roles. This hands-on job demands strong problem-solving skills and adaptability to varied medical equipment environments, which sets it apart from more design or development-centric engineering careers.
Advancing from a Field Engineer 1 role involves mastering advanced diagnostic techniques, gaining certifications relevant to biomedical or electrical equipment, and enhancing customer communication skills. Continuous learning about emerging medical technologies and participating in cross-functional projects can also accelerate career growth in healthcare engineering.
Candidates with associate or bachelor's degrees in electrical, mechanical, or biomedical engineering stand out locally. Additionally, certifications in biomedical equipment repair and familiarity with GE Healthcare systems, combined with hands-on experience, can significantly improve job prospects in the Ama, LA market.
Demand for entry-level field engineers in New Orleans and surrounding Ama, LA remains steady due to several healthcare facilities upgrading equipment. While competition exists, candidates with specialized biomedical engineering knowledge and local certifications tend to have an edge in securing positions.
Field Engineers in Ama often travel between client sites in New Orleans and Houma, requiring reliable transportation and flexibility. Traffic congestion during peak hours can affect schedules, so planning routes ahead and company-provided relocation bonuses help mitigate commute-related challenges.
Better Northshore Jobs fosters a collaborative environment where Field Engineer 1 employees receive mentorship from experienced engineers and opportunities for skill enhancement. Their culture emphasizes transparency and ownership, ensuring newcomers grow through hands-on experiences coupled with continuous feedback.
Beyond competitive pay, Better Northshore Jobs provides relocation bonuses for qualified Field Engineer 1 candidates and access to comprehensive training programs. The company also promotes a supportive culture with flexible shift options to accommodate work-life balance in the Ama area.
Field Engineer 1 roles in Ama, LA typically offer salaries between $55,000 and $70,000 annually, reflecting local cost of living and industry standards. Nationally, comparable positions may vary slightly higher, but the Ama market balances competitive wages with relocation incentives.
Focusing on electrical and biomedical engineering fundamentals is essential, alongside proficiency in Microsoft Office and web-based diagnostic tools. Developing dexterity for equipment handling and learning preventative maintenance procedures will align your skills with role demands.
Customer interaction is crucial; Field Engineer 1s must communicate effectively to ensure service satisfaction and troubleshoot collaboratively. Better Northshore Jobs values engineers who can bridge technical expertise with clear, empathetic communication to foster strong client relationships.
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