Jobloria
Receptionist, Physician Practice
Care New England
Location : Johnston, RI, 02919
Job Type : Full Time
Date Posted : 2 December 2025
Job Summary:
Responsible for good customer service, contributing to the patient’s overall successful interaction with the office. Answers telephone and directs calls as appropriate.
Duties and Responsibilities:
1. Checks patients in and out. Verifies demographic information via the computer and practice management system, scanning the insurance card, collecting appropriate copayments/deductibles, obtaining necessary signatures and paperwork and making follow up appointments
2. Answers front desk telephones and directs calls as appropriate.
3. Prints schedules and superbills for next-day provider visits.
4. Batches out at the end of the shift. Coordinates superbills, checking charge slips and verifies copays with cash collected. Maintain an accurate daily log of exams performed.
5. Sorts mail/packages presented to the front desk and directs to appropriate source: disperses any incoming faxes to the appropriate source.
6. Perform all other related duties as needed.
Requirements:
High school diploma required.
Minimum of six months job related experience or equivalent is required.
Ability to deal with and maintain confidential information.
Familiarity with medical terminology and ability to calculate and collect cash transactions.
Must possess good interpersonal skills, including excellent communication skills and ability to deal effectively with staff, physicians and patients in a courteous manner.
Care New England Health System (CNE)
and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.
Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.
EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.
Freqently Asked Questions
Johnston, RI has a moderate demand for receptionist positions within physician practices. Due to Care New England's reputation, candidates face steady competition, especially those with medical office experience. Local job seekers benefit from networking within healthcare networks to enhance hiring chances.
While a high school diploma is standard, certifications like Medical Administrative Assistant (CMAA) or familiarity with HIPAA compliance can boost employability in Rhode Island’s healthcare settings. Employers value candidates who understand patient privacy and medical terminology.
Expect multitasking duties such as checking patients in and out, verifying insurance details, managing copayments, handling phone calls, scheduling appointments, and organizing medical documents. Proficiency in medical terminology and interpersonal communication is key to smooth patient interactions.
Top medical receptionists excel in confidentiality, accuracy in managing patient data, quick problem-solving during busy hours, and friendly communication. Comfort with practice management systems and cash handling adds to their effectiveness in a healthcare environment.
Starting as a medical receptionist opens pathways to roles like medical office manager or health services coordinator. Gaining experience with healthcare operations and patient relations at places like Care New England can lead to specialized administrative or clinical support positions.
Care New England emphasizes ethical standards and teamwork, providing receptionists with a supportive environment that encourages learning and professional growth. Their integrated health system offers exposure to diverse specialties, enhancing skill development.
Care New England’s receptionist positions demand a strong balance of customer service and accuracy within a multidisciplinary healthcare network. Employees interact closely with various departments, requiring adaptability and a commitment to patient-centered care.
Receptionists in Johnston, RI, especially within healthcare settings like physician offices, typically earn between $30,000 and $38,000 annually. Factors influencing pay include experience, medical knowledge, and proficiency with office systems common in medical receptionist jobs.
Care New England fosters a collaborative and patient-focused atmosphere. Receptionists benefit from clear ethical guidelines and supportive colleagues, which enhances job satisfaction and encourages respectful interactions with both patients and medical staff.
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