Job Summary:
Responsible for good customer service, contributing to the patient’s overall successful interaction with the office. Answers telephone and directs calls as appropriate.
Duties and Responsibilities:
1. Checks patients in and out. Verifies demographic information via the computer and practice management system, scanning the insurance card, collecting appropriate copayments/deductibles, obtaining necessary signatures and paperwork and making follow up appointments
2. Answers front desk telephones and directs calls as appropriate.
3. Prints schedules and superbills for next-day provider visits.
4. Batches out at the end of the shift. Coordinates superbills, checking charge slips and verifies copays with cash collected. Maintain an accurate daily log of exams performed.
5. Sorts mail/packages presented to the front desk and directs to appropriate source: disperses any incoming faxes to the appropriate source.
6. Perform all other related duties as needed.
Requirements:
High school diploma required.
Minimum of six months job related experience or equivalent is required.
Ability to deal with and maintain confidential information.
Familiarity with medical terminology and ability to calculate and collect cash transactions.
Must possess good interpersonal skills, including excellent communication skills and ability to deal effectively with staff, physicians and patients in a courteous manner.
Care New England Health System (CNE)
and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.
Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.
EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.
Freqently Asked Questions
Portsmouth sees moderate demand for medical receptionists due to its growing healthcare sector. Candidates with familiarity in medical terminology and patient interaction skills tend to have an edge, especially in established systems like Care New England, enhancing job security in this region.
While Rhode Island doesn't mandate strict certifications for medical receptionists, completing medical administrative courses or HIPAA training locally can significantly improve employability. Employers in Portsmouth often value candidates who understand regional healthcare compliance and privacy standards.
This position uniquely blends administrative tasks with direct patient interaction specific to physician offices. Beyond scheduling and call directing, it requires managing insurance details and copayment processes, demanding a balance of clerical precision and medical knowledge.
Receptionists in physician practices often handle front desk tasks alongside verifying patient information, collecting payments, and preparing superbills. They serve as the crucial first contact point, ensuring smooth patient flow and efficient communication between staff and doctors.
Starting as a physician practice receptionist can lead to roles like medical office coordinator or billing specialist. Gaining experience with practice management systems and patient care processes opens pathways into healthcare administration or specialized medical support roles.
Care New England emphasizes a collaborative work environment enriched by its network of renowned hospitals. Receptionists benefit from professional growth opportunities, exposure to advanced medical research settings, and a workplace culture driven by ethical standards and inclusivity.
Yes, receptionists must excel in managing sensitive patient interactions courteously while coordinating with diverse medical staff. Strong interpersonal skills here include empathy, confidentiality adherence, and the ability to handle stressful situations calmly within a clinical setting.
Medical receptionists in Portsmouth typically earn between $30,000 and $38,000 annually, influenced by experience and specific healthcare setting. Care New England's compensation aligns competitively within this range, reflecting the role’s specialized duties in a physician practice.
Portsmouth offers a more community-focused work environment with potentially shorter commutes and less intense competition than metropolitan areas. While salary ranges may be slightly lower, the quality of life and close-knit healthcare networks add unique advantages.
Many believe the role is purely clerical, but it involves multitasking between patient service, insurance verification, and billing support. A receptionist in a medical office must maintain confidentiality, manage complex scheduling, and often act as the face of the practice.
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