Job Summary:
Responsible for good customer service, contributing to the patient’s overall successful interaction with the office. Answers telephone and directs calls as appropriate.
Duties and Responsibilities:
1. Checks patients in and out. Verifies demographic information via the computer and practice management system, scanning the insurance card, collecting appropriate copayments/deductibles, obtaining necessary signatures and paperwork and making follow up appointments
2. Answers front desk telephones and directs calls as appropriate.
3. Prints schedules and superbills for next-day provider visits.
4. Batches out at the end of the shift. Coordinates superbills, checking charge slips and verifies copays with cash collected. Maintain an accurate daily log of exams performed.
5. Sorts mail/packages presented to the front desk and directs to appropriate source: disperses any incoming faxes to the appropriate source.
6. Perform all other related duties as needed.
Requirements:
High school diploma required.
Minimum of six months job related experience or equivalent is required.
Ability to deal with and maintain confidential information.
Familiarity with medical terminology and ability to calculate and collect cash transactions.
Must possess good interpersonal skills, including excellent communication skills and ability to deal effectively with staff, physicians and patients in a courteous manner.
Care New England Health System (CNE)
and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health.
Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.
EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.
Freqently Asked Questions
Candidates who thrive in a physician practice receptionist role typically demonstrate strong communication skills, familiarity with medical terminology, and experience handling confidential patient data. A high school diploma combined with hands-on experience in medical reception optimizes job readiness and patient interaction success.
Receptionists in physician offices often gain valuable exposure to healthcare operations, creating pathways toward medical billing, office management, or patient coordination roles. This position builds foundational knowledge that supports career advancement within medical administration and clinical support services.
Daily tasks include welcoming patients, verifying insurance information, managing appointment schedules, handling phone inquiries, and processing payments. This role demands multitasking between administrative duties and maintaining a courteous, professional atmosphere for both patients and healthcare providers.
Central Falls has seen a steady need for healthcare support roles, including medical receptionists, due to expanding medical practices and aging populations. Job seekers in this region benefit from localized healthcare growth, making it a competitive but promising market for receptionist positions.
Given Central Falls' moderate cost of living compared to larger metro areas, receptionist salaries are adjusted accordingly. Entry-level medical receptionists in this city can expect compensation that balances local economic factors while reflecting the specialized nature of healthcare front desk responsibilities.
Care New England likely provides access to comprehensive healthcare benefits, professional development opportunities, and a supportive work culture aligned with their mission. Their integrated health system environment fosters growth and stability for receptionists within a respected medical community.
At Care New England, receptionists engage with a network of hospitals and specialties, requiring adaptability and a thorough understanding of diverse medical protocols. The role emphasizes ethical standards and collaborative patient care, setting it apart from more generic medical receptionist positions.
Receptionists working in physician practices in Central Falls generally earn between $30,000 and $38,000 annually. Variations depend on experience, certifications, and specific healthcare settings, with medical office receptionists earning slightly higher due to specialized knowledge requirements.
While a high school diploma suffices, certifications like Medical Administrative Assistant (CMAA) or proficiency in electronic health records (EHR) systems enhance employment prospects. Rhode Island healthcare employers value candidates who demonstrate both technical and interpersonal competence.
Receptionists must safeguard sensitive patient information by following strict privacy protocols, ensuring data is accessed only by authorized personnel. This responsibility shapes how patient records are handled, phone inquiries managed, and documentation processed, maintaining trust and regulatory compliance.
Find The Related Jobs
Care New England
Receptionist, Physician Practice
Warwick, RI
Care New England
Receptionist, Physician Practice
East Greenwich, RI
Care New England
Receptionist, Physician Practice
North Providence, RI
Care New England
Receptionist, Physician Practice
Warren, RI
Care New England
Receptionist, Physician Practice
Portsmouth, RI
Care New England
Receptionist, Physician Practice
Johnston, RI